Senior Manager Digital Product Management Customer Onboarding Experiences

JOB DESCRIPTION

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise Digital Experiences team (EDX) seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions.

The team is responsible for the product management of American Express’ proprietary digital products - Amex Mobile App, Americanexpress.com , Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity.

We're looking for an experienced and dynamic digital Senior Product Manager/Owner to join the Digital Membership Experiences team, with a focus on Customer Onboarding. The Product Manager/Owner will drive global development for digital experiences with millions of daily views- focusing on the Early Tenure Digital Customer journeys including Card Onboarding and Activation within the website and mobile app.

With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.

Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

RESPONSIBILITIES

• Define your product vision and your roadmap by working with leadership, key stakeholders, and partners

• Work closely with technology teams to develop, test and deliver features and services

• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria

• Lead prioritization and development efforts with scrum team

• Embody design-thinking in your practice, including empathy and journey mapping, and UX research

• Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.

• Understand and apply new trends and competitive best practices into product roadmap and requirements.

• Support development of appropriate tracking and reporting to determine product performance

QUALIFICATIONS

• Bachelor’s Degree in related field required

• 2/3+ years of experience in Product Management/Development

• Proven track record with consumer-facing product(s) and a core product vision

• Experience with rapid and iterative software development methodologies

• A solid understanding of application architecture (e.g. web, native app, PWA, etc)

• Knowledge of reporting/analytical applications, i.e. Adobe

• Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus

• Impeccable communication skills, both on and offline

• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.