Operations Assistant

Job Description

Job Description

Operations Assistant

Supporting the Operations Manager | Gates Unlimited | Poway, CA
Full-Time | In Office

Gates Unlimited is seeking an organized, proactive, and detail-oriented Operations Assistant to work directly under and support our Operations Manager in the day-to-day coordination of our gate operations.

This role is ideal for someone who enjoys keeping projects moving, managing details, creating order, and helping a team operate efficiently behind the scenes. The Operations Assistant will play an important support role by coordinating schedules, organizing documentation, assisting production flow, communicating with customers, and helping ensure projects are executed accurately and efficiently.

This position will also serve as a liaison with our sister company, Garage Doors Unlimited , to assist with scheduling coordination on select projects.

Responsibilities:

• Provide direct administrative and operational support to the Operations Manager 
• Assist with managing a busy operations calendar and scheduling priorities 
• Schedule gate service calls and coordinate project timelines 
• Coordinate scheduling and communication with Garage Doors Unlimited as needed 
• Set up new customers and jobs in CRM software ( ServiceTitan experience preferred ) 
• Create, organize, and maintain job folders and project documentation according to company standards 
• Ensure paperwork and project files are complete and prepared for production 
• Serve as liaison between ownership, Operations Manager, and fabrication team to support production flow 
• Assist in tracking project progress and following up on open items 
• Order materials and coordinate purchasing needs for jobs 
• Communicate professionally with customers regarding scheduling and project updates 
• Support process improvements and assist with additional operational tasks as assigned 

Qualifications:

• Strong organizational skills and exceptional attention to detail 
• Ability to manage multiple priorities in a fast-paced environment 
• Professional communication skills 
• Comfortable learning software and managing digital systems 
• Strong follow-through and problem-solving ability 
• Prior experience in administrative support, operations, scheduling, dispatch, project coordination, or service industries preferred 
• Experience with ServiceTitan is a plus 
• Construction, fabrication, field service, or trades experience is helpful but not required 

What Success Looks Like:

• Projects move smoothly and stay organized 
• Schedules are maintained and proactively managed 
• Job files are accurate and complete 
• Communication flows effectively between office, production, and customers 
• The Operations Manager is supported and able to focus on higher-level operational priorities 

To Apply:
Please submit your resume and tell us briefly why you would be a great fit for this role.

 

About Us:

Gates Unlimited has been a leader in the industry for over 20 years, providing top-notch products and services to our valued customers. Our commitment to quality and customer satisfaction has earned us a loyal clientele, while our supportive work environment fosters growth and collaboration among employees.