Desktop Support

MARS Solutions Group is looking for a Desktop Support. Our client is a (Technology/Financial Services) industry leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability. Interview: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round. Note: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc. Additional Details: Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month. Notes: This is a continuation of posting 160735 to fill second position. Candidates submitted to Posting 160735 will not be considered. The candidate must work and live in the state of Wisconsin. The main activities for this role are as follows: Tier 3 support and maintenance of workstation software and hardware Support and maintenance of Operating Systems for user workstations Peripheral device support (printers/scanner/etc) and maintenance Incident and Service Request Management Technical assistance on projects as assigned by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: Tier 3 support and maintenance of workstation software and hardware (5 years or more required) Support and maintenance of Operating Systems for user workstations (5 years or more required) Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred) Incident and Service Request Management (5 years or more REQUIRED) Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred) Strong written and oral customer support correspondence experience (5 years or more required) Nice to Have Skills: Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.) Patch Management Imaging experience using management tool (SCCM, Ivanti, etc.) Learning management system (LMS) support experience Google Workspace experience Microsoft's Group Policy Object (GPO) experience About MARS Solutions Group: MARS Solutions Group is looking for a Desktop Support. Our client is a (Technology/Financial Services) industry leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability. About MARS Solutions Group: MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals. #J-18808-Ljbffr