Microsoft Workplace Services Lead
The Brixton Group, Inc.
Job Title
Duration: 6+ months contract to hire Compensation: $60-75/hr W2 Location: St. Petersburg, FL
Key Responsibilities
- Own Intune, MECM/SCCM, and MDM services within the IMS Workplace/EUC tower, accountable for service stability, SLA adherence, and operational excellence.
- Establish and maintain service governance, including KPIs, operational metrics, risk management, and escalation management.
- Act as the escalation point for complex endpoint-related incidents, problems, and service risks.
- Provide oversight for device lifecycle services, including provisioning, configuration, patching, software deployment, compliance enforcement, and decommissioning.
- Ensure standardized delivery models, runbooks, and operational processes are followed across global delivery teams.
- Drive effective collaboration between Service Desk, Field Services, Security Operations, and Endpoint Engineering teams.
Platform Strategy & Transformation
- Cloud Platforms: Azure, AWS, OCI, GCP
- Microsoft Intune
- Microsoft Endpoint Configuration Manager (MECM/SCCM)
- Mobile Device Management (MDM)
- Windows 10 / Windows 11
- Microsoft Entra ID (Azure AD)
- Endpoint Security, Compliance, and Conditional Access
Vacancy posted 5 hours ago
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