Supervisor, HCS Operations Support

JOB DESCRIPTION Job SummaryLeads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc.

• Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes.

• Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance.

• Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement.

• Assists in the development and implementation of internal desktop processes and procedures.

• Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers.

Required Qualifications• At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience.

• Strong analytic and problem-solving abilities.

• Strong organizational and time-management skills.

• Ability to multi-task and meet project deadlines.

• Attention to detail.

• Ability to build relationships and collaborate cross-functionally.

• Excellent verbal and written communication skills.

• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Supervisory/leadership experience.

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To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $45,390 - $88,511.46 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.