Patient Registration Representative

Patient Access Representative

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more in our careers and in our communities.

This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional support and customer service during encounters with patients, families, visitors, and OhioHealth Physicians and associates.

Responsibilities and duties include accurately identifying patients in the EMR system, obtaining and entering accurate patient demographic and financial information through a standard work process while maintaining patient confidentiality and providing exceptional customer service. This role also involves performing registration functions in any of the Patient Access areas, using critical thinking skills to make decisions, resolve issues, and escalate concerns when they arise. Other duties include using various computer programs to enter and retrieve information, verifying insurance eligibility, securing and tracking insurance authorizations, transcribing ancillary orders, scheduling outpatients, generating patient estimates, collecting patient's out of pocket expenses, answering questions regarding insurance residuals and self-pay accounts, using knowledge of CPT codes to accurately select codes from clinical descriptions, generating regulatory documents, identifying patient out of network acceptance, reviewing insurance information, explaining billing procedures, scanning required documents, escorting or transporting patients, assisting clinical staff in administrative duties, complying with policies and procedures, assisting with training new associates, overseeing reception desks and lobbies, using a multi-line phone system, making reminder phone calls, processing offsite registrations, maintaining patient logs, reviewing insurance information, educating patients on MyChart, and providing wayfinding assistance to visitors.

Minimum qualifications include a high school diploma or GED. Specialized knowledge in communication, organization, and customer service skills, basic computer skills, and one to two years of previous experience in a medical office setting are also required.

Work shift is day with scheduled weekly hours of 40. The department is the Patient Contact Center.

Join us if your passion is to work in a caring environment, if you believe that learning is a life-long process, if you strive for excellence and want to be among the best in the healthcare industry.

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.