Benefits and Administrative Coordinator

• Act as primary provider of benefits assistance to all Family Team patients across all sites; work closely with the Director of Patient Finance to implement processes and procedures for enrolling and maintaining patients in the appropriate medical benefits programs
• Utilize the required systems to review insurance status and eligibility of all Family Team patients, patients presenting to clinics and staying at shelter sites; accurately complete and process medical applications and required documentation for patients in a timely and organized manner, providing follow-up assistance when necessary
• Enter all insurance and demographic information into required systems and EHR as needed in an accurate and timely manner; routinely check and update benefits information in the medical record so that each patient’s information is accurate and up–to-date
• Provide continuous outreach to patients and insurance carriers to ensure insurance is active and updated; develop new strategies to target the uninsured populations within our patient demographic, with the ultimate goal of increasing total patient coverage; maintain up to date knowledge on evolution of insurance and benefits in order to assist patients in obtaining the best available insurance type
• Assist patients with establishing primary care, scheduling appointments, placing and following up with referrals for specialty clinics within and outside the McInnis Health Group

• Act as the primary Front Desk personnel for the Family Clinic, and support for all other sites, through answering phones, checking patients in/out, and scheduling appointments, and managing milieu; monitor overall Family Clinic facility upkeep and safety, acting as a liaison and contact point for building partners; monitor the Family Team and provider schedule to ensure appropriate staffing and coverage for scheduled and walk-in appointments
• Register new patients into EHR for all Family Team sites, monitor and update registration information for all patients; provide transportation assistance to patients through utilization of PT-1 and DPH transportation programs, follow up and ensure scheduled transportation is provided, and problem solve around transportation concerns
• Assist with quality metrics and equity adherence through monitoring and initiating required screenings, imputing data into EHR, and alerting Providers of abnormal results; subsequent follow up with team members for any noted deficiencies in these measures to ensure completion
• Act as a team member in developing and executing quality improvement and patient outreach/engagement projects; assist with improving patient attendance by calling appointment reminders for medical (and dermatology), nursing, and psychiatry appointments; support Behavioral Health team through initiating BH referrals, scheduling of psychiatry appointments
• Maintain all clients' privacy and confidentiality, adhering to HIPAA regulations and those policies as implemented by the BHCHP; timely and accurate documentation of all client encounters in the EHR

• Associate’s or Bachelor’s degree in a related field and/or have attained the requisite skills from prior work experience (1-2 years in a patient benefits or health insurance support capacity)
• 2 years experience in a clinical environment preferred
• Complete MassHealth Certified Application Counselor (CAC) within 60 days of starting and maintain certification
• Bilingual proficiency in Spanish/English and/or Haitian Creole/English strongly preferred
• Knowledge of public health insurance programs
• Detail oriented and strong organizational skills
• Strong interpersonal skills and be able to work positively with a wide range of people
• Strong computer skills
• Ability to work independently

• The compensation ranges from $22.25 - $35.60 per hour and increases based on years of experience
• BHCHP full-time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.