Support Services Specialist (CCSO)

Salary: $25.34 Hourly
Location : Waukegan, IL
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 16669
Department: Health Department
Division: Behavioral Health
Opening Date: 05/08/2026
Salary Grade: Hourly.5


General Description

Candidate is recommended to reside within one hour from Lake County & r e quired to live in Illinois or Wisconsin.

The Support Services Specialist of the (CCSO) Care & Coordination Support Organization is responsible for providing case management services to youth enrolled in the Family Support Program (FSP) or Specialized Family Support Program (SFSP).

• Coordinate and monitor the delivery of additional supportive services for eligible youth.
• Assist families with applying for Medicaid as needed.
• This position is hybrid, meaning there are assigned days in office as well as days to work remotely at home.
• There is an expectation as well for the person to travel within Lake County to attend meetings with children and their families.

Schedule: 37.5 hours a week (Hybrid)

• 3 days required in office and 2 days optional remote.
• At least 2 evenings are required, with flexible start and end times in order to meet needs of the clients we serve.

Example Schedule:

• Monday (11:00am-7:00pm)
• Tuesday (8:30am-4:30pm)
• Wednesday (11:00am-7:00pm)
• Thursday (8:30am-4:30pm)
• Friday (8:30am-4:30pm)

Candidate is recommended to reside within one hour from Lake County & r e quired to live in Illinois or Wisconsin.
Essential Functions

• Provides direct services to clients and their families.
• Assist families with preparing, submitting, and tracking applications for FSP and SFSP, including both initial applications and continued enrollment applications.
• Assist families with applying for and facilitating admission to residential treatment services, as needed.
• Coordinate and monitor the delivery of Individual Support Services (ISS) and Therapeutic Support Services (TSS) for youth.
• Maintains regular contact with an active caseload, meeting frequency deadlines as determined by the program.
• Complete required documentation accurately and timely.
• Maintain IM+CANS certification.
• Consult with the supervisor regarding the status of cases.
• Facilitates with clients and collaborates with the treatment team to develop, review and update treatment goals and referrals both internally and externally.
• Assists clients in obtaining public entitlements, housing, community resources, etc.
• Attends staffings with Court Services, schools, agencies and others, as necessary.
• Organizes and participates in treatment-related clinical conferences and staffings on assigned clients.
• Performs initial evaluations and assessments of potential clients regarding their appropriateness for participation in the program.
• Provides education and direction to clients, family members and/or significant others.
• Takes responsibility for training in and documenting clinical chart requirements to meet program and state standards.

Knowledge Skills Abilities and Education Required

• A bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service field;
• A bachelor's degree in any other field with two years of documented clinical experience in a mental health setting under the supervision of a QMHP;
• A certificate of psychiatric rehabilitation from a DHS-approved program, plus a high school diploma or GED, plus 2 years of experience in providing mental health services;
• A recovery support specialist certified by, and in good standing with, the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.;
• A family partnership professional certificate from and in good standing with the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.;
• An occupational therapy assistant licensed under the Illinois Occupational Therapy Practice Act (225 ILCS 75) with at least one year of experience in a mental health setting;
• A minimum of a high school diploma or GED and 5 years documented clinical experience in mental health or human services;
• An individual who has completed a behavioral health technician or other psychiatric training certification through the Medical Education and Training Campus in Fort Sam Houston, Texas, with one year documented clinical experience in a mental health setting under supervision of a QMHP.
• May also qualify if meeting the requirements of a Qualified Mental Health Professional or above.
• Must possess a valid driver's license.
• Requires use of personal vehicle for case management activities, client appointments, crisis response, community outreach or other job-related activities.

Supplemental Information
As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at


At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at For unionized positions, a list of our collective bargaining agreements can be found here:

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.
Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Paid Time Off to support work-life balance
• IMRF Pension and 457 retirement plans
• Paid Parental Leave
• Tuition Reimbursement

You can find more details on our benefits on our website at
01


To be considered for this position you must be a resident of Illinois or Wisconsin. Confirm if you reside in one of these states.

• Yes
• No

02


Do you have experience working with children, adolescents or adults? Explain:
03


List the types of clinical programs you have experience with.
04


Do you have experience with any (EMR) Electronic Medical Records systems; such as NextGen? If yes, explain. If not, lists the systems you have used.
05


Do you have experience with behavioral health treatment planning and mental health assessments.

• Yes
• No

06


How many years of relevant experience do you possess?

• 1-2 years
• 2-5years
• 5-7 years
• 7-10 years
• 10+ years

07


Do you have a current and valid driver's license and automobile insurance?

• Yes
• No

08


Please share why you are interested in working for this program and how your experience directly relates to this opening.
Required Question