End User Support Technician

Overview

THE ROLE

At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry. The Position: The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well upgrading and maintaining any supporting software. It also requires the support of any servers, networking and phone equipment at the facility and service desk support. There will be daily interaction with end users and excellent communication skills are required. The position will require daily overall monitoring of our service desk queue to ensure we are improving our customer service experience and meeting our defined SLA requirements. Responsibilities

WHAT YOU’LL DO

Provide support for office and manufacturing hardware. Install, maintain, and upgrade PC hardware, printers, peripherals, and software. Provide customer service support via phone and remote access. Must be able take direction from management and accomplish tasks with minimal supervision. Other duties as assigned. Qualifications

YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)

Education: Bachelor’s degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred. Years of Experience: 2+ Skills Proficient in PC installation, upgrades, and repair Proficient in Windows and Microsoft Office Excellent troubleshooting and communication skills Good understanding of server and networking technology Travel: 25%

PHYSICAL/MENTAL REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision. Work environment: The noise level in the work environment is usually minimal to moderate. Benefits Overview

BENEFITS OVERVIEW

Competitive compensation Benefits, including but not limited to dental, vision, and medical with employer contributions Retirement programs, including a Pension Plan and 401(k) Plan with employer match Tuition Reimbursement Paid holidays and vacation And more! Great Dane is an Equal Opportunity Employer #J-18808-Ljbffr Great Dane LLC