Sr. Default Servicing Specialist (Default Lit)

Responsibilities Service mortgage accounts to ensure all property preservation and default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Manage processes in accordance with established work rules, goals, and objectives to improve timeline and attorney performance. Order, review, and maintain loan documents, including signing of documents needed to proceed within the default processes. Conduct a complete review of files to ensure all default timeframes have been met. Manage default proceedings on assigned cases by interacting with and instructing parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other parties involved with default. Monitor vendor performance by reviewing all proceedings, records, and timeframes, and by performing all system/database activities throughout the default process. Audit accounts for expense compliance and ensure proper application to the system of record. Perform required research on any loan with questionable items such as the application of payments, proper notification, and any other situation that may arise. Diligently follow up on all outstanding requests and telephone calls from internal and external partners. Manage exception reporting used as key controls for minimizing risk. Qualifications High School diploma or equivalent; some college preferred. 7+ years of directly related experience. Strong knowledge of fundamental concepts, practices, and procedures of mortgage default servicing. Excellent verbal and written communication skills. Extreme attention to detail and the ability to adhere to strict guidelines and procedures. Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary internal and external customer service. Experience with GSE and government entities. Experience with MSP, BITB, and LoanSphere. Proficiency with advanced computer software, including Windows, Microsoft Word, Excel, Internet, and Outlook. Conformance to background check, credit check, and drug screening requirements where permitted by applicable law. Compensation Pay Range: $28.09 – $37.44 hourly. Benefits Medical, dental, and vision insurance. 401(k) plan. Paid time off and paid sick leave. Employee stock purchase plan. EEO Statement First American is an equal opportunity employer in every sense of the term. #J-18808-Ljbffr