Assistant Automotive Service Manager

About Us Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Overview Group 1 Ford of Pensacola is seeking a motivated and customer-focused Assistant Automotive Service Manager to join our growing team. This leadership role is ideal for an automotive professional who is passionate about delivering exceptional customer service, driving service department performance, and supporting the development of technicians and advisors. The Assistant Service Manager will work closely with the Service Manager to oversee daily operations, enhance the customer experience, and help ensure the department meets its sales, productivity, and profitability goals. Responsibilities Must have Ford experience Work with Service Director to forecast goals and objectives for the department and ensure they are met Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction Maintain daily sales and production records as required by dealership management Develop and monitor budgets for the service department and keep dealership management informed of variances Ensure that the service department meets all customer satisfaction (CSI) and financial goals Establish and maintain good working relationships with customers to encourage repeat and referral business Handle customer complaints tactfully, promptly, and with concern for the customer Establish promotional service prices Ensure proper repair techniques are being used Schedule training as necessary for technicans and service advisors Stay up to date on product changes and new products Ensure that all necessary shop equipment is in proper and safe working condition Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc Other duties may be assigned by management Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors Qualifications Two or more year’s management experience in an automotive service department ADP Dealer Services Experience a plus Ability to work independently and be self-motivated A desire to work in a commission, performance-based, environment Great attitude with high-energy personality Excellent customer service skills Professional appearance and work ethic Ability to work well in a process driven environment High school diploma or equivalent Valid driver license in the state that you will work and a good driving record We offer: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law. #J-18808-Ljbffr Group 1 Automotive