Medical Front Desk Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

ART Surgical is a thriving, patient-focused medical practice in San Francisco, California. Our team of 2 providers is dedicated to delivering compassionate, high-quality care to our community. We are a close-knit team that values professionalism, efficiency, and a warm patient experience and we are looking for a skilled Front Desk Coordinator to be the welcoming face of our practice.

As our Front Desk Coordinator, you will be the first point of contact for our patients setting the tone for every visit. You will manage the day-to-day operations of our front office, keeping things running smoothly while delivering an exceptional patient experience. This is a hands-on role that requires strong organizational skills, healthcare knowledge, and a genuine commitment to patient care.
WHAT YOU WILL DO:
Greet and check in patients with warmth and professionalism
Manage scheduling appointments, recalls, cancellations, and waitlists using our EHR system
Answer and route incoming calls; respond to patient questions and voicemails in a timely manner
Verify insurance eligibility, collect co-pays, and process patient payments at point of service
Obtain prior authorizations and referrals as required by patient insurance plans
Accurately enter and update patient demographics and insurance information
Handle medical records requests, faxes, and incoming correspondence
Coordinate patient flow with clinical staff to minimize wait times
Maintain a tidy, HIPAA-compliant front office environment at all times
WHAT WE ARE LOOKING FOR:
Minimum 2 years of front desk or administrative experience in a medical office required
Hands-on experience with EHR/practice management software (e.g., Epic, eClinicalWorks, Kareo, Athenahealth, or similar)
Solid understanding of health insurance HMO, PPO, Medi-Cal, Medicare including eligibility verification and authorizations
Proven ability to handle a busy front desk with professionalism and composure
Outstanding communication skills with patients, providers, and insurance representatives
Strong attention to detail and accuracy in data entry and payment processing
Knowledge of HIPAA regulations and patient confidentiality requirements
Proficiency with Microsoft Office (Word, Excel, Outlook)
Bilingual English/Spanish a strong plus