PC/ Laptop Break Fix Tech

Field Computer Technician - Dell Support

Location: Philadelphia, PA 19146
Pay Rate: $23-25/hr
Mileage: 250-350 miles weekly (reimbursed during workday travel only)
Vaccination Requirement: Not Required
Overtime Terms: Subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and 10% discount after six months of service.

Job Summary

We are seeking a Field Computer Technician to support Dell laptop and desktop break-fix services throughout the metro and surrounding areas. Technicians will complete onsite hardware repairs, whole-unit swaps, and peripheral replacements while managing service tickets in real time using the company-provided phone.

Reliable transportation and strong hardware troubleshooting experience are required.

Key Responsibilities

• Perform break-fix repair services on laptops and desktops
• Replace components including:
  
  
  • Motherboards
  • LCD screens
  • Hard drives
  • Keyboards
• Complete whole-unit swaps and peripheral replacements
• Troubleshoot hardware and basic software issues
• Close service tickets in real time within the call management system
• Travel throughout the assigned metro territory to customer sites

Required Qualifications

• 1+ years of hands-on laptop and desktop break-fix experience
• Experience diagnosing Dell laptops and PCs
• General understanding of Microsoft applications
• Ability to resolve basic to moderate technical issues
• Must own a reliable vehicle and maintain valid car insurance
• Ability to pass background and drug screening
• Ability to complete required product training

Preferred Qualifications

• Computer building or repair background
• A+ Certification preferred

A+ certification is required by the client. Candidates without certification must obtain it within 90 days of starting employment.

Dell certifications are required before starting and are provided at no cost to the candidate

• Candidates are not compensated for commuting mileage to and from home
• Workday travel mileage is reimbursed per company policy
• Client and/or government clearance may be required
• Criminal background verification may be required
  
  
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