Engineer II / Mechanic

Engineer I

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

Main Duties:

The Engineer I works effectively as part of the Engineering department strive to maximize guest engagement, achieve operational excellence, and uphold brand standards. Engineers are responsible for maintaining the building, grounds, and physical plant with particular attention towards safety, security and asset protection.

General Duties:

• Respond and attend to guest and in house requests for repair, maintenance, and preventative maintenance. Resolve general plumbing issues such as unclogging drains, plunging toilets, and repairing leaky spigots, plumbing lines, pumps, and faucets. Perform general HVAC trouble shooting and repairs.
• Perform miscellaneous repairs such as maintenance on equipment, dry wall repair, vinyl wall covering installation/replacement throughout hotel area.
• Perform preventative maintenance on tools and equipment (electrical, mechanical, vacuums, televisions), including cleaning, troubleshooting and lubrication.
• Troubleshoot and repair kitchen equipment.
• Maintain daily logs of operation and maintenance.
• Communicate with leaders/team members when necessary to resolve maintenance issues.
• Maintain accurate logs and records as required and ensure regulatory compliance to facility regulations and safety standards and procedures are followed; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Perform carpentry work as directed/needed.
• Perform swimming pool maintenance and fitness equipment repairs.
• Use computer programs/ handheld devices for communication purposes.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other team members.
• Ensure adherence to quality expectations and standards.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Be able to perform manual material handling of 50lbs individually or with assistance of a co-worker when over 50lbs if necessary.
• Visually inspect tools, equipment, and/or machines.
• Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Use lift in order to reach high areas throughout property when necessary. Perform other reasonable job duties as requested by Leaders.
• Accountable for understanding and usage of KYC system. Completing work orders and tasks in an efficient manner as they are assigned to optimize departmental performance.
• Maintain the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems and make repairs to such equipment if necessary.
• Participate in preventative maintenance program to perform services include painting, repair work, renovations and the replacement of furniture and equipment. Communicate areas that need attention to staff and follow-up to ensure understanding.
• Learn how to operate all functional equipment for all seasons and assist with upcoming storms. Maintaining the grounds ( i.e. snow removal, keeping common pass-throughs safe and clear for our guests and team members).
• Ensure daily operations to be incompliance with all engineering policies, standards and procedures are being followed and documented.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction and strive to improve service performance.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change.
• Establish and maintain open, collaborative internal and external relationships. Develop lasting relationships with guests to secure repeat business.
• Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

Qualifications & Skills:

• A high school degree or GED;
• Experience in engineering and maintenance or related professional area; technical training in H VA C-R/electrical/plumbing.
• Detailed knowledge of Engineering operations; demonstrated strong leadership skills; and proven achievements in optimizing guest and team member engagement.
• Experience successfully leading in a fast-paced environment and prioritizing demands.
• Strong interpersonal, team member relations and leadership abilities.
• Technically savvy and familiar with Engineering operating/programs.
• Ability to identify and solve problems.
• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
• Excellent verbal and written communication skills.
• Flexibility to meet the demands of a 24-hour operation
• Ability to regularly lift, carry, push, pull and/or move up to 50 pounds occasionally, 30 pounds frequently and 25 pounds constantly. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to follow directions and work in a team environment.
• Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment's notice while being composed under pressure. Does not show frustration when dealing with upset guests or team members.
• Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport ; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Genuinely cares about people, demonstrates real empathy with the joys and pains of others.
• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
• Flexibility to meet the demands of a 24-hour operation . Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor .

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.

Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.