Builder Operations Coordinator

Builder Operations Coordinator AO7177504
Top 3 Skills:
• Strong communication skills - both written and verbal.
• Excellent organization and coordination skills - keeping multiple projects moving forward and maintaining clear statuses and next steps for each.
• Logistical and operational acumen - understands how to manage supply chains, shipments, and other logistics without direct guidance or intervention.

Schedule: 5 days fully onsite

Summary:

The Operations Manager role plays a critical role in Samsung's Builder Operations team. The role is:

• Highly cross-functional with leadership exposure

• Fast-paced with unique learning and innovation opportunities

• Part of a fast-growing business and team with an exciting growth trajectory

Job Responsibilities:

Account Onboarding and Operations:

• Ramp up projects to launch new builder communities with Samsung appliances.

• Own the onboarding process for new accounts, effectively managing, tracking, and coordinating with cross-functional stakeholders to execute all setup steps in a timely manner.

• Create, document, and manage all tasks within the onboarding process, utilizing strong project management skills to execute the projects on time.

• Ensure accuracy and process adherence across stakeholders on all new account documentation. Troubleshoot and help resolve issues quickly and efficiently.

• Collaborate with internal stakeholders, customers, and third parties to gather and submit required information accurately.

• Manage projects for new customers, improvement opportunities, or other ad hoc projects as needed.

Project Management:

• Manage cross-functional projects. Define owner and timelines and hold responsible parties accountable for meeting deadlines and requirements.

• Verify that processes and procedures for operational execution meets contractual, program, and policy expectations.

• Document process flows and account behavior for end-to-end workflows to share with extended team.

• Identify, recommend, and implement improvement and innovation opportunities in existing processes.

Process Improvement:

• Identify, recommend, and implement improvement and innovation opportunities in existing processes.

• Perform root cause analyses and identify how to overcome root cause issues.

• Work cross-functionally to gain input, implement, and ultimately track improvement opportunities.

Desired Skillsets:

• 6+ years of relevant experience desired.

• Advanced Excel knowledge

• Detail oriented with the ability to track progress on multiple projects at the same time

Education Requirement:

• University degree in operations, supply chain, or other related business field is a plus but not required.

Additional Information:

• Clear knowledge of logistics and operations, especially of construction sites, is more important than any specific education requirement.

Why work at BTI?

We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.