CRM Operations Coordinator

CRM Operations Coordinator/ Marketing Or Growth Operations Coordinator (CRM & Promotions)

Pay Rate: $43/hr. Location: San Francisco, CA/ New York, NY/ Brooklyn, NY/ Atlanta, GA/ Chicago, IL/ Dallas, TX/ Los Angeles, CA/ Oakland, CA/ Louisville, KY (Hybrid role)

(Monday-Friday, 8AM-5PM M/F work from home, T/W/Th work in the office) Duration: 12 months

Job Summary:

End-to-End CRM & Promotion Execution: Owning the full lifecycle of campaigns, from building and launching targeted communications to managing promo codes and ensuring precise user targeting.

Performance Analytics & Monitoring: Tracking campaign flow performance, pulling results, estimating incrementality, and providing data-driven recommendations for scalability.

Process Codification: Documenting operational best practices and defining functional requirements to help transition manual workflows into automated, scalable growth efforts.

Mandatory Requirements:

Professional Experience: At least 2–3 years of relevant experience in operations, logistics, or project coordination, specifically within a high-growth environment.

Analytical Rigor: A proven ability to use data to measure the success of ROI, refine targeting, and navigate technical ambiguity.

Operational Autonomy & Grit: A "no task too small" mentality with the ability to work independently and adapt to the rapid changes of the business.

Desired Skills:

Cross-Functional Orchestration: Experience acting as the "operational glue" between diverse departments like Marketing, CRM, and Product.

Technical Documentation: The ability to translate complex manual workflows into clear functional requirements for future automation.

Obsessive Attention to Detail: High precision specifically regarding the management of CRM tools and creative assets to ensure a seamless customer experience.

Candidates will regularly interface with cross-functional stakeholders, including Marketing, CRM, and Eats, to execute campaigns.