Key Accounts Manager

Key Accounts Manager

Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 10 locations across North America and our engineering expertise and operational excellence set us apart from the competition.

Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

Position Summary

We are currently seeking a Key Accounts Manager. This position will manage the overall relationship with key customers and be responsible for all aspects of our business from business development through program execution. This position requires working in close integration with multiple organizations, both part of the team and outside the team. These typically include: Estimating, Contracts, Engineering, Operations, Supply Chain Management, Major Subcontractors, Quality and Finance. While performing all duties and responsibilities, the Manager will at all times, model Sonaca North America values and principles and act in a manner consistent with the Sonaca North America Code of Business Conduct and Ethics.

Essential Job Responsibilities

• Report on and drive profitability of existing contracts.
• Ensure compliance with contractual requirements.
• Monitor and maintain profitable contracts at assigned accounts in line with company strategy
• Develop and ensure good relationships at various Customers organizational levels, both Commercial and Technical
• Propose, get approval, and achieve yearly objectives (revenues, EBITDA, performance, etc.)
• Prepare and present monthly updates to report progress with respect to yearly objectives
• Prepare and deliver presentations to the client, having researched their business and requirements to satisfy both internal and external cadence.
• Work as part of a team and closely with other departments within the organization to drive performance in quality, schedule, and profitability.
• Manage a team within the commercial organization of Contract administrator(s)
• Adopt a lean approach to support the commercial organization looking for ways to drive efficiency.
• Prepare complete New Product Introduction Kick Offs to support start of programs.
• Complete forecasting of customer sales and support of the SIOPs process.
• Control and manage changes and project risks on a continuous and pro-active basis
• Ensure the preparation of claims and assertions going to customer and support negotiations
• Balance Company and Customer needs across all project activities
• Frequent interface with plant General Managers and COE's to understand performance on all programs.
• Serve as primary contact with the customer for coordination of requirements and project performance reporting.
• Ensure that complete customer requirements are provided to Engineering, Operations, Supply Chain and Quality and that all activities support project needs.
• Recommend and develop solutions to complex problems to achieve program requirements
• Assist with special projects and participate on process improvement teams as requested
• Assist in proposal development

Education and Experiences

• Bachelor's Degree in Engineering or Business Management or the equivalent combination of education, training, and experience.
• Minimum 2 years of experience in the aerospace industry as a Customer Service Representative, Program Manager, Project Manager, Lead Engineer or Production Manager.
• Experience with Project Management tools such as Gantt charts, project scheduling and staffing plans. Experience in multiple disciplines is a plus. Familiarity with manufacturing of complex assemblies.
• Proficiency in Microsoft Office. Familiarity with MRP systems and other production scheduling methods required. Ability to quickly learn new and complex systems. Ability to utilize various team management tools.
• Ability to work in a dynamic environment with multiple priorities and shifting time requirements. Must be able to promote a participative, team-oriented environment, working with customers (both internal and external), all employees, vendors, and others in a professional and respectful manner. Demonstrate attention to detail. Ability to manage time effectively.
• Must model desired employee and leadership behaviors. Adept to managing change. Ability to set and meet goals. Effectively delegate to meet departmental and company objectives. Ability to identify and develop talent. Ability to give and receive feedback well. Must possess proven ability to successfully facilitate change.
• Excellent communication skills and be able to communicate clearly and professionally, both orally and in writing.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical materials, and governmental regulations. Ability to write reports, business correspondence, work instructions and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and vendors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with several abstract and concrete variables. Ability to compile and present data in a format that facilitates information sharing and decision making.
• Ability to facilitate team improvement activities spanning multiple processes with diverse teams in various geographical areas.

Why Choose Sonaca North America?

We take care of our people.

• 401(k) retirement savings plan with a percentage company-match contribution
• Competitive wages
• Paid holidays
• Paid time off
• Medical, dental, vision, life, and accidental insurance
• Short-term disability
• Long-term disability
• Employee assistance plan for access to counseling, consulting, and other community resources
• Wellness program
• Tuition assistance
• Subject to eligibility, terms, and conditions

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an "at will" basis and may be terminated at any time.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company's online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at View phone number on click.appcast.io for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America's Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.

Sonaca North America is an E-Verify Employer.

Sonaca North America is an Equal Employment Opportunity /Disability/Veterans Employer

Notice On Fraudulent Job Offers

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates ("LMI Aerospace").

This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.

Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.

Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email View email address on click.appcast.io.