Dispatch Specialist

Service Coordinator / Dispatcher

Location: Garland, TX

Company: AAdvantage Laundry Systems

AAdvantage Laundry Systems is a leading distributor of commercial laundry equipment, proudly serving a wide range of industries including hospitality, healthcare, laundromats, and multi-housing. With decades of experience, we are known for our top-tier equipment, responsive service, and reliable support. We are currently seeking a dependable and customer-focused Service Coordinator/Dispatcher to join our team in our Garland, TX office.

Position Overview

As a Service Coordinator/Dispatcher, you will be the front line of our service departmenthandling customer service requests, scheduling technicians, and ensuring smooth communication between our customers and service team.

Key Responsibilities

• Answer inbound phone calls and respond to emails from customers requesting service on commercial laundry equipment
• Accurately enter service requests into our dispatching system
• Coordinate and schedule service calls for assigned field technicians
• Communicate with customers regarding service status, technician arrival times, and follow-up needs
• Troubleshoot basic service issues and provide support or escalation as needed
• Monitor technician workloads and adjust scheduling to optimize efficiency
• Ensure all service tickets are completed accurately and closed in a timely manner

Qualifications

• Previous experience in a dispatcher, coordinator, or customer service role (preferred in service/repair industry)
• Strong organizational skills and attention to detail
• Excellent communication and problem-solving abilities
• Comfortable with multitasking in a fast-paced office environment
• Experience with Salesforce or Microsoft Business Central (a plus)
• Positive attitude and a commitment to great customer service

What We Offer

• Full-time, on-site position in Garland, TX
• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Growth opportunities in a stable and growing company

Apply today to become a key part of a team that keeps businesses running and customers satisfied. AAdvantage Laundry Systems is an Equal Opportunity Employer.