Client Partner

This position although remote has the expectation that you will be spending about 80% of your time in the Froedtert facilities to help with launch, deployment, troubleshooting, and relationship management.

ABOUT VIRTUSENSE TECHNOLOGIES

We are a fast-growing health tech company and a four-time Deloitte Fast 500 award winner (2022–2025). We build intelligent-care platforms that combine AI and edge sensors to monitor, predict, and coordinate care across acute and post-acute settings. Our technology delivers meaningful fall reductions—often 80%+ at select sites—while dramatically reducing false alarms, enabling care teams to do more with less. Through our virtual nursing platform, centralized RNs manage admissions, discharges, transfers, and documentation, allowing bedside nurses to focus on what matters most: direct patient care.

ABOUT THE ROLE

The goal of Client Partner is to build a culture of relationships with clients based on trust and value. This helps create strong barriers to competition. Clients who know they can trust a particular business are more likely to remain and expand even if a less familiar or less trusted competitor offers a lower price.

The Client Partner serves as the primary strategic owner of assigned accounts and is responsible for driving client retention, growth, adoption, and measurable outcomes.

Key Responsibilities:

Client Engagement, Success & Growth

• Build and own executive- and operational-level relationships with healthcare leaders (nursing, operations, IT, and finance).
• Understand workflows, pain points, and operational challenges.
• Drive renewals, expansions, and cross-sells by identifying new use cases and additional sites within existing accounts.
• Lead quarterly business reviews (QBRs) to showcase ROI, clinical outcomes, and operational impact.

Strategic Advisory & Adoption

• Act as a trusted advisor, helping clients translate system insights into action plans and workflow improvements.
• Partner with client leadership to manage change, drive frontline adoption, and embed best practices.
• Champion client feedback to guide product roadmap and service enhancements.

Analysis & Operational Execution

• Analyze system usage data and outcome metrics to identify trends, risks, and opportunities.
• Troubleshoot operational challenges and coordinate resolution with internal support, product, and engineering teams.
• Manage multiple client initiatives simultaneously with strong prioritization and project discipline.

Product Deployment

• Train nurses and customer administrators on product operation.
• Validate system functionality and performance during deployments.
• Coordinate deployment activities with customer IT and operational teams.
• Document installation procedures and site-specific configurations.

Technical Troubleshooting

• Provide technical guidance and best practices, and resolve hardware, software, networking, and connectivity issues.
• Perform root-cause analysis of deployment and operational problems.
• Escalate complex issues to engineering teams and assist with resolution.
• Support remote and onsite troubleshooting efforts.

QUALIFICATIONS

Must Haves

• PTA or similar experience
• Experience in relationship management or general management in a complex customer or client servicing environment
• Travel 25%
• Excellent verbal and written communication and problem-solving skills
• Proficiency with MS Office
• Bachelor’s degree.

Strong Preferences

• Experience with healthcare setting preferred (PCP, outpatient clinics, senior living, post-acute, hospitals)
• Experience in onboarding new clientele and retaining existing clientele
• Experience managing enterprise or multi-site healthcare accounts
• 1-3 years of experience in technical support, systems administration, implementation, deployment, or field engineering.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance