Front Office Administrative Assistant

Front Office Administrative Assistant

The Reynolds Farm Equipment Front Office Administrative Assistant will be responsible for receiving and redirecting telephone calls from customers and vendors. Under the direction of the Store Manager, you will deliver quality customer service, exceptional phone etiquette, and be a part of one of the country's top John Deere dealer organizations. The Front Office Administrative Assistant helps all store personnel to be as efficient as possible and provide most accurate information. As the newest member of our administrative organization, you'll be responsible for receiving telephone calls from customers and administering/collecting payments. The Front Office Administrative Assistant must practice confidentiality both in and out of dealership and maintain positive attitude while working to improve teamwork between all dealership personnel. Most importantly, perform all duties with honesty, integrity, and adherence to the Corporate's Values.

Responsibilities:

• Receives visitors and telephone calls ensuring these individuals are directed to the proper parties within the dealership
• Reviews purchase orders ensuring information is accurate and submits supporting paperwork to the Accounting Department
• Re-stock floor merchandise when applicable
• Perform cashier duties
• Distributes mail
• Drafts and types standard letters and memoranda as requested and prepares documents for distribution
• Provides administrative support to the sales, parts, and service departments at that location
• Responsible for having means of transportation available to arrive at work on time
• Fields internal and external customer inquiries to the correct department
• Updates customer profiles
• Promote safety requirements and procedures in alignment with company's policies
• Promote and maintain positive attitude by positively affecting customers and employees
• Handle day-to-day operations and specific tasks in a fast-paced and high call volume environment and other duties assigned in the administrative/clerical aspect

Requirements:

• Basic knowledge of accounting practices
• Clerical background in working with word processing, spreadsheet, and database software on a computer while providing clear and detailed communication via computer keyboard
• Exceptional ability to use standard desktop load applications such as Microsoft Office and internet functions; can type/transcribe well on computer with full details without hesitation
• Clear and proactive communication skills along with exceptional ability to use phone systems with quality phone etiquette
• Solid clerical expertise
• Ability to give full attention to what other people are saying and to actively look for ways to help others
• Requires attention to detail and being careful along with being thorough in completing tasks
• Strong people and communication skills
• Must be able to work in a fast-paced and high call volume environment
• Ability to manage one's own time
• Requires being pleasant with others on the job and displaying good-natured, cooperative attitude
• Excellent organizational skills and communication skills
• Unwavering commitment to confidentiality
• Reliable transportation to arrive on time
• Requires being reliable, responsible, accountable, and dependable in fulfilling obligations
• High School Diploma or equivalent experience

About The Reynolds Team:

With an energetic company culture and host of benefits, Reynolds Farm Equipment has emerged as an employer of choice for top talent. Here are just a few of the benefits that make us unique:

• Performance/Goal-based pay structure
• Competitive benefits package with medical, dental and vision insurance; employer paid short-term/long term disability and Life AD&D
• Voluntary STD Buy-up option and Life AD&D
• 401K/Roth IRA/Employer Match once met eligibility parameters (Must be 21 years of age to participate)
• At least 6 paid company holidays annually plus three personal days and one health day
• 90 day and annual performance reviews to fuel performance and continuous learning
• Uniforms provided for service departments; work gear discounts for all other departments
• Year-round employment
• Equipment discounts and Employer discounts (part-time and full-time status)
• Fun, team-based environment
• Voted by employees as Indianapolis Top Workplaces eight years running