2026-2027 FWS Student Worker, The CAVE Front Desk Assistant

Student Success & Academic Engagement Front Desk Student Assistant

The Student Success & Academic Engagement Front Desk Student Assistant provides welcoming, high-quality customer service and administrative support for the division while serving as a key point of contact for students, families, faculty, staff, and community visitors. This role supports daily office operations, assists with programs and events, maintains informational displays and supplies, and helps ensure the CAVE computer and printing lab runs smoothly. The position requires professionalism, attention to detail, and strict confidentiality when handling student information.

Responsibilities

The Student Success and Academic Engagement front desk student assistant will be responsible for:

• Provide general administrative and operational support to all departments within Student Success and Academic Engagement.
• Welcome students, family members, faculty, staff, and community visitors while demonstrating excellent customer service.
• Always represent Saint Leo University and the Division of Academic Affairs positively and professionally.
• Assist with program and event setup, teardown, research, planning, marketing, and advertising efforts.
• Manage, update, and maintain bulletin boards and other visual displays promoting events, programs, and workshops.
• Monitor, inventory, and replenish office supplies for departmental staff.
• Support the Associate Vice President of Student Success, Directors, and Success Coaches with a variety of projects and initiatives.
• Assist students in the CAVE computer and printing lab by providing guidance, maintaining supplies, and ensuring a welcoming environment.
• Maintain printing station supplies and ensure equipment is functioning properly.
• Answer phones, provide accurate information, and maintain detailed and organized records.
• Keep all areas within the CAVE neat, clean, and in compliance with established rules and expectations.
• Maintain strict confidentiality of all student information, materials, and conversations in accordance with university policy.
• Perform additional duties and responsibilities as assigned or directed by supervisors to support departmental operations.

Qualifications:

Education/Experience

• Strong oral and written communication skills in English are required.
• Education or job experience in an office environment is a plus but not required.
• Education or job experience in event planning, hospitality, journalism, communications, organizational development, marketing and/or public relations is a plus, but not required.
• Eligible to become Saint Leo University Van and Golf Cart Certified.

Knowledge, Skills, Abilities

• Ability to communicate clearly, effectively, and congenially in spoken and written English.
• Ability to speak and write in a second language is a plus but not required.
• Ability to work effectively in an inclusive and professional environment.
• Ability to work independently with minimal supervision.
• Ability to multi-task and prioritize tasks to meet deadlines.
• Intermediate or advanced Canva proficiency is a plus.
• Intermediate or advanced Microsoft Office Professional suite proficiency.
• Novice or intermediate proficiency in social media platforms.
• Detail-oriented and diligent to follow-up and complete tasks for assigned projects.
• A positive, pleasant attitude with good problem-solving skills.
• Professional attire may be required for special events.

Minimum Qualifications:

• Enrolled full-time at Saint Leo University in an Undergraduate Campus program.
• Eligible for Federal Work Study

ENVIRONMENT:

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, the University, and at various off campus sites including overnight travel, handle various type of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 40 or more pounds.

NOTICE: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success.

Why Work at Saint Leo?

What it's Like to Work Here: Ask our employees and the one word they'd use to describe working at Saint Leo University is "Community." Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center

*Eligibility based on meeting required service period

2025 ICUBA Benefits Guide_St Leo