Patient Service Representative

Job TitleJob DescriptionStatus: Full Time - Benefit EligibleSchedule: Monday - Friday, 7am - 3:30pm with rotating Saturday shifts, 7am - 3:30pm at sister Lab locations within regionEssential Job Functions:Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.Informs patients of delay in physician schedules, assists with patient comfort while delayed.Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.Completes referrals according to departmental guidelines and properly enters into the appropriate system.Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.General Job Functions:Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.Demonstrates the ability to adequately follow downtime procedures.Other job duties as required.Physical Job RequirementsEndurance (e.g. continuous typing, prolonged standing/bending, walking lifting, carrying, pushing, and pulling)Work requires sitting, standing, and / or walking for periods of up to eight hours.Dexterity of hands and fingersPhysical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds.Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.Balance is maintained during climbing, bending and/or reaching.Physical agility, which includes the ability to maneuver the body while in place.Ability to handle the physical requirements of the position.Environmental Risks:Chemicals, Sharps, Latex, Chemotherapy and FumesLoud noisesVibrationExtreme temperaturesConfined spacesAllergens: dust, mold and/or pollenMagnetic fieldsRadiationCombative patients/visitorsBlood-borne Pathogen:Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens.Contact with patients or patient specimens is possible.Unplanned or unexpected exposure.Exposure to infectious hazards, blood, and other body fluids.Education, Certification, Computer and Training Requirements:High School Graduate or GED required. Associate degree preferred.Previous Patient Service Representative / Medical Receptionist experience preferred.Ability to communicate in English, both orally and in writing.Must have excellent customer service skills.Must have the ability to organize and perform multiple tasks in a timely manner.Knowledge of medical office and terminology preferred.Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.Travel:Travel to satellite locations as needed.Pay Range: $18.13 - $22.02 HourlyThe provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.Total Rewards at VillageMDOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.Equal Opportunity EmployerOur Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Safety DisclaimerOur Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at