Administrative Assistant
Senior Helpers - Smithtown
Administrative Assistant / Care Specialist for Seniors Location: Smithtown, NY Hours: Approximately 30–35 hours per week (flexible scheduling) Job Summary: We are seeking a compassionate and detail-oriented Administrative Assistant / Care Specialist to join our team, supporting seniors in their homes and ensuring high-quality, person-centered care. This hybrid role involves both administrative responsibilities and client-focused care coordination. This position will also play a key role in handling inbound lead calls and supporting service conversions. Key Responsibilities:
- Take incoming lead calls and inquiries, professionally present service offerings, and support the conversion of leads into active clients.
- Conduct initial home care assessments in client residences.
- Explain service policies, including rates, clearly to clients and their families.
- Develop individualized Care Plans based on comprehensive assessments and client input.
- Complete all initial intake paperwork and manage the client registration process.
- Collaborate with the staffing team to coordinate service delivery and care plan implementation.
- Regularly reassess client needs and update care plans accordingly in collaboration with the Client Service Manager.
- Perform general office duties including answering phones, communicating with clients/prospects, and supporting new program implementations.
- Document progress notes and daily work activities using web-based platforms and tools.
- Navigate technology platforms using smartphones, tablets, and other office equipment.
- Minimum 1 year experience in home care, elder care, or a related clinical setting.
- Previous office and customer service experience required.
- Experience handling lead intake and conversion is highly desirable.
- Strong assessment skills preferred.
- Excellent oral and written communication abilities.
- High level of computer proficiency and comfort with technology.
- Ability to work independently and collaboratively in a team environment.
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