Genesis of Englewood Service Parts Advisor

Service Parts Advisor

Genesis of Englewood, New Jersey is seeking a team-oriented Service Parts Advisor.

Benzel-Busch Family of Dealerships is a reputable and authorized family of dealerships dedicated to delivering our valued customers the highest standards of service and quality. Our journey began with a commitment to delivering the pinnacle of automotive excellence. Over the years, we have earned a reputation for offering exceptional vehicles that embody sophistication, performance, and innovation. With Mercedes-Benz, we have set the industry's standard for luxury and engineering. With the addition of our Genesis franchise, we are ushering in a new era of automotive innovation! Genesis represents the perfect fusion of modern luxury and cutting-edge technology. We are excited to offer our customers the opportunity to experience the future of mobility with a brand that redefines what it means to drive in style and comfort.

What You'll Do:

• Provide exceptional customer service by assisting customers in identifying and selecting the correct Genesis parts and accessories for their vehicles. This involves addressing inquiries in person, over the phone, or through email and ensuring customer satisfaction.
• Place orders for Genesis parts and accessories, either directly from the manufacturer or through authorized suppliers, to maintain an adequate inventory based on dealership demand.
• Monitor and manage the inventory of Genesis parts and accessories. This includes tracking stock levels, reordering when necessary, and organizing and storing parts to prevent damage or loss.
• Maintain a comprehensive understanding of the Genesis parts catalog, keeping up-to-date with any changes or updates to available parts and accessories.
• Develop a solid understanding of Genesis vehicles and their various components. This knowledge is essential for accurately identifying and recommending the right parts for repairs and upgrades.
• Provide accurate price quotes to customers, including wholesale pricing for the service department and retail pricing for individual customers.
• Monitor the status of customer orders, ensuring that parts are delivered on time. Communicate any delays or issues to customers and service departments.
• Maintain meticulous records of all transactions, including sales receipts, invoices, and order forms. Ensure that all paperwork is accurate and properly filed.
• Offer technical support and guidance to customers and service technicians who have questions or require assistance with parts installation or compatibility.
• Promote special parts and accessory sales, discounts, and promotions to boost revenue. Encourage upselling when appropriate.
• Strictly adhere to safety regulations and dealership policies, especially when handling hazardous materials or operating equipment like forklifts.
• Collaborate effectively with other dealership departments, such as the service department and sales team, to ensure smooth operations and enhance overall customer satisfaction.

What We're Looking For:

• A high school diploma or equivalent.
• A strong understanding of automotive parts and accessories and familiarity with the specific Genesis product line is essential. This knowledge helps in accurately identifying and recommending the right parts for customers.
• Exceptional customer service skills are crucial, as Service Parts Advisors interact directly with customers in person and over the phone. Effective communication, active listening, and problem-solving abilities are important.
• Proficiency in using computer software for parts cataloging, inventory management, and order processing is often required. Familiarity with dealership management systems (DMS) is a plus.
• Service Parts Advisors are responsible for maintaining an organized inventory and managing paperwork efficiently. Strong organizational skills are essential to keep track of parts and orders. Precision is critical when dealing with automotive parts and accessories. Attention to detail helps in accurately identifying and ordering parts and in managing inventory effectively.
• While not always a primary responsibility, the ability to promote parts and accessories and upsell when appropriate can enhance the profitability of the parts department.
• Service Parts Advisors may encounter complex customer inquiries or issues. The ability to analyze problems and find solutions is beneficial.
• Upholding high ethical standards, including honesty and integrity, is essential when handling customer transactions and dealership assets.
• The automotive industry is dynamic, with new models and technology emerging regularly. A willingness to engage in ongoing training and professional development is highly advantageous.

Why You'll Love It Here:

• You'll be a part of a premium, award-winning team.
• We pride ourselves in creating a friendly, fun, company culture.
• Employee perks.
• The chance to grow your career in the automotive luxury space.

Full-Time Benefits

• Industry leading compensation plan
• Unlimited growth potential. Excellent Advancement Opportunities!
• Comprehensive training programs to advance your career
• Supplemental Life Insurance and Long-Term Disability
• 401K Retirement Plan with Employer Contributions
• Employee discounts for you and your family!
• Medical and Dental Insurance available
• Flexible Medical Spending Account

Compensation

• $22.00 to $42.00 per hour depending on experience
• Monday to Friday schedule with holidays and weekends if needed

EEO Statement

Benzel-Busch is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.