Creative Project Manager

Role Description

We're hiring a Creative Project Manager to own our creative production function end-to-end — from intake through delivery, client feedback, and reporting. You'll be the single point of contact holding the whole operation together: the person clients, designers, and Growth Managers all come to for status, direction, and quality control.

Success in this role looks like:

• Creative consistently shipped on time and on-brief
• Client feedback turned around fast
• A team that has clear systems and documentation to work from rather than tribal knowledge

As Creative Project Manager, you will lead all creative production operations for the agency — owning the relationship between clients, the creative team, and Growth Managers (GMs). You will track progress, timelines, and delivery. You will also run the systems (ClickUp, trackers, SOPs) that make that operation visible and repeatable, and develop and implement project plans while communicating directly with clients to understand and document requirements.

Key Responsibilities

• Own the Creative Production Function, End to End
  • Own creative production end to end — intake, resourcing, delivery, reporting, and client feedback loops.
  • Management of creative operations, ensuring timely and on-brief project delivery.
  • Project coordination from start to finish: deadline management, proactive communication, and capacity planning for the creative team.
• Direct Client Interfacing
  • Own client conversations directly and in real time — not solely through internal mediation — including managing expectations, delivering updates, and representing the agency during feedback cycles.
  • Participate in client meetings or communications to clarify project goals, timelines, or deliverables; serve as the day-to-day point of contact for creative-related client communication.
  • Collaborate with GMs and the marketing team to ensure deliverables are aligned with overall client strategy and goals.
• Build & Maintain Operational Infrastructure
  • Architect and maintain the reporting systems (e.g., ClickUp custom fields and dashboards) used to track delivery and feedback-turnaround performance in real time, as the single source of truth for the team.
  • Own and keep current the team's SOPs — creative ops workflows, UGC production, client onboarding intake, and research process — so they remain accurate references as the team scales.
  • Monitor the creative intake pipeline daily (e.g., Creative Request Form) to ensure new work is triaged, correctly routed, and automations (client/GM tagging, assignees) stay up to date as clients or owners change.
  • Own recurring cross-functional meetings tied to creative production (e.g., weekly creative check-ins, pod-level retro meetings, brief/research review) — setting agendas and driving follow-through.
  • Maintain adjacent tracking systems that finance and operations depend on, such as UGC creator expense tracking and the creator rolodex.
  • Keep processes clearly documented so they're easy to follow, hand off, or pick up if you're out.
• Team Support & Informal Leadership
  • Provide informal mentorship and coaching to creative team members — fielding questions and offering guidance on navigating client and production challenges, even without a formal people-management mandate.
  • Status reporting, and providing strategic recommendations and solutions to leadership on creative capacity and workflow.
• Performance Accountability
  • Own and report against core creative-ops OKRs, including on-time delivery (target: ≥90% of deliverables tracked, resourced, and shipped on-time per client-agreed scope) and creative feedback turnaround (target: ≥50% of client feedback addressed within a 24-hour window).
  • Use data and metrics from the reporting infrastructure you maintain to drive continuous improvements to team workflow and output quality.

Qualifications

• MUST have 3+ years of experience as a project manager within a creative, advertising, or marketing agency
• Direct client-facing experience — comfortable owning conversations, managing expectations, and representing a team independently.
• Proficiency with project management tools (e.g., ClickUp, Asana, or similar).
• Comfortable working across multiple time zones alongside a U.S.-based team.
• Strong written and verbal English communication.
• Good prioritization skills and an ability to stay calm under pressure; comfortable with ambiguity in a fast-changing environment.

Requirements

• Contract length: 3–6 months, with the option to extend based on business need.
• Pay range is $3,000-$6,000 USD per month.