Loaner Concierge

Job Description

Job Description

Service Loaner Concierge

Join One of Jacksonville’s Best Places to Work — 8 Years Running!

The Tom Bush Family of Dealerships is growing, and we are looking for a reliable and customer-focused loaner concierge. As a Loaner Concierge at Tom Bush, you will play a vital role in ensuring exceptional customer service by managing our service loaner vehicles. You will be the primary point of contact for customers dropping off and picking up loaner vehicles, helping to create a seamless and positive experience during their service visit. 

Why Join Us?

• Award-Winning Culture
  Tom Bush Family of Dealerships has been named one of Jacksonville’s  Best Places to Work for eight consecutive years.
• Stability & Growth
  We are a locally owned, family-operated company with strong roots in the community and a long history of promoting from within. Our average employee tenure is six years, and many of our team members have built lasting careers with us—serving 25 to 40 years with the company.
• Work-Life Balance
  We are always closed on Sundays because we value time for rest, family, and personal commitments.
• Comprehensive Benefits
  We invest in our team’s well-being with a comprehensive benefits package that includes medical, dental, vision, and disability coverage, paid time off to recharge, and a 401(k) with up to a 3.5% company match to help you plan for the future.
• Wellness-Focused Workplace
  Wellness-focused programs include fitness challenges, lunch-and-learn sessions, gym discounts, and health incentives that can add extra cash to your paycheck.
• Supportive, Family-Friendly Environment
  Professional, respectful workplace committed to safety and employee well-being.

• Greet customers promptly and professionally when they arrive to pick up or drop off loaner vehicles.
• Manage the scheduling and coordination of loaner vehicles to ensure availability and efficient usage.
• Maintain accurate records of loaner vehicle usage, including customer information and vehicle conditions.
• Inspect loaner vehicles before and after each use to ensure cleanliness, proper functioning, and document any existing damage.
• Assist customers with any questions or concerns related to loaner vehicles, providing timely and courteous service.
• Collaborate with the service department to facilitate smooth vehicle exchanges and timely returns.
• Ensure compliance with all dealership policies and procedures regarding loaner vehicle usage.

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Valid driver’s license with a clean driving record.
• Ability to multitask and manage schedules efficiently.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment with a positive attitude.
• Previous experience in automotive service or customer service is a plus but not required.

Who You Will Be Reporting To

You will report directly to Service Managers BJ Scott and Shelia Estes. This position provides an excellent opportunity to work closely with a dedicated team committed to delivering exceptional service to our customers.

Tom Bush Family of Dealerships is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. We make all employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local law. We are committed to creating an inclusive environment where all team members are treated with respect and dignity.