Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)
Arlington Heights, IL

Turn conversations into opportunities—and build a career you’re proud of.

At  S&J Plumbing , we’re not just answering phones—we’re creating exceptional customer experiences from the very first call. If you’re a motivated, people-focused professional who thrives in a fast-paced environment and loves helping others, this is your chance to join a growing, family-oriented company that truly invests in its team.

We believe  happy employees create happy customers , and we back that up with real support, strong culture, and opportunities to grow. If you’re ready to be part of a team that values your contribution and helps you build a long-term career, we want to hear from you.

Pay & Benefits

• $20–$35/hour (based on experience)
• Medical, Dental & Vision Insurance – we cover 80% of premiums for you and your family
• 401(k) with 5% company match
• Paid Time Off – up to 2 weeks + paid holidays
• Paid Training – Nexstar, ServiceTitan, PSP, and ongoing development
• Clear career growth opportunities
• Supportive, team-first culture with a fun, relaxed atmosphere

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for our customers—turning inbound calls into scheduled service appointments while delivering a top-tier customer experience.

• Answer inbound calls and  schedule plumbing service appointments
• Use proven call scripts while maintaining a  natural, personable tone
• Build rapport with customers and  create a positive first impression
• Accurately enter and update customer information in our system
• Communicate effectively with dispatch and internal teams
• Handle customer concerns with professionalism and empathy
• Support outbound calling efforts to follow up and maximize booking opportunities
• Participate in ongoing training and coaching to improve performance

What We’re Looking For

• 3+ years of customer service experience (call center or high-volume environment preferred)
• Experience handling  multi-line phone systems
• Strong computer skills (CRM systems, typing, data entry)
• Excellent  communication and listening skills
• Highly organized with strong attention to detail and follow-through
• Ability to  build trust and connect with customers quickly
• Positive, driven attitude in a  fast-paced, goal-oriented environment
• Team player with a competitive edge and desire to succeed
• Flexibility and adaptability
• Military experience welcomed and valued

Who We Are

At S&J Plumbing, our culture is built on four core values:

• Integrity – We do the right thing, every time
• Professionalism – We show up prepared and perform at a high level
• Accountability – We own our actions and results
• Family – We support our team and treat customers like our own

Why S&J Plumbing?

This isn’t just another customer service job—it’s a career path. Here, your work directly impacts the success of the company, and your growth matters. You’ll be part of a team that values your voice, rewards your performance, and gives you the tools to succeed.

If you’re ready to grow with a company that’s going places— apply today .

S&J Plumbing is an Equal Opportunity Employer

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