Intake Specialist I

Intake Specialist I (Inside Sales)

Join the remote team of one of the fastest-growing boutique law firms in the Washington, DC area.

PJI Law, PLC is a boutique, service-focused law firm committed to delivering exceptional client experiences. Every conversation matters, and our Intake Specialists play a critical role in helping people during some of the most important moments of their lives.

We're looking for high-performing sales professionals who thrive on helping people, consistently exceed goals, embrace accountability, and are motivated by uncapped earning potential.

This is not a traditional call center or customer service role. It is a consultative sales position where your ability to build trust, qualify prospective clients, and confidently guide them toward the right consultation directly impacts your success.

No legal industry experience? No problem. We provide comprehensive subject matter and sales training. What we need you to bring is drive, resilience, coachability, and the desire to win.

Why Top Performers Choose PJI Law

Compensation Structure

• Monthly base salary
• Uncapped performance bonuses
• Additional incentive programs

Average Monthly Earnings Jan 2026 - June 2026

$1,784 USD per month

Top Performer Earnings Jan 2026 - June 2026

$2,400 USD+ per month

Exceptional performers have significant opportunities to increase their earnings through our uncapped bonus structure.

Proven track record?

Candidates with a demonstrated history of exceptional sales performance may be considered for a competitive signing bonus following the interview process.

What You'll Be Doing

You'll be the first voice prospective clients hear when they contact our firm. Your role is to build rapport, understand their situation, determine whether we're the right fit, and guide qualified prospects toward scheduling or retaining our legal services.

Responsibilities include:

• Answer incoming calls within 5 seconds
• Respond to inquiries within 8 business hours
• Warm call prospective clients
• Conduct consultative sales conversations
• Close over-the-phone sales opportunities
• Qualify leads and protect attorney time
• Prepare client agreements and supporting documentation
• Maintain accurate CRM records
• Learn and utilize our technology platforms
• Balance administrative tasks while maintaining excellent client service
• Deliver an exceptional client experience on every interaction

We're Looking For Someone Who:

• Loves helping people while achieving ambitious goals
• Has previous sales experience (inside sales or telesales preferred)
• Thrives in a fast-paced, performance-driven environment
• Handles rejection professionally and demonstrates resilience
• Is highly coachable and committed to continuous improvement
• Communicates with confidence and professionalism
• Has exceptional attention to detail
• Writes and speaks flawless US English
• Learns new software quickly
• Maintains focus while working independently from home
• Takes ownership of results rather than making excuses

If you're the type of person who keeps score, enjoys competition, and loves turning conversations into opportunities to help people, you'll fit right in. You bring a competitive mindset, but you know the biggest wins happen as a team. You're driven to help clients find peace of mind, support your teammates, and celebrate shared success. If you thrive in a collaborative environment where everyone is working toward the same goal, you'll feel right at home.

Schedule

This is a full-time remote position working US Eastern Time business hours.

Monday – Friday

• 9:00 AM – 6:00 PM Eastern Time (US)
• Approximately 3:00 PM/4:00 PM – 12:00 AM/1:00 AM South African Standard Time (depending on daylight saving time)

Technology Requirements

Prior to your start date, you'll need:

• Computer with:
  • Windows 11 or newer
  • 16 GB RAM minimum
  • 500 GB SSD or larger
  • Intel Core i5 10th Generation processor (or equivalent) minimum
• External mouse
• Webcam
• Quality headset with microphone
• UPS or inverter for uninterrupted power
• Fiber (or equivalent) internet connection with:
  • Minimum 100 Mbps
  • Uncapped service
  • Ethernet connection (Wi-Fi is not acceptable)

Benefits

• Competetive compensation structure
• Uncapped bonuses
• Premium sales training
• Legal industry training
• Paid Time Off (PTO)
• 8 Paid Holidays
• Fully remote work
• Fun team events
• Career advancement opportunities
• Growth-focused leadership and coaching
• Team-oriented culture and positive work environment

Why PJI Law?

Our vision is to elevate the standard for legal services everywhere we go.

Our mission is to ensure everyone who contacts our firm walks away with more peace of mind, a brighter future, and a bigger smile.

We live by three core values:

• Professionalism
• Excellence
• Integrity

We're proud to have earned the Great Place to Work® Certification every year since 2022, reflecting our commitment to building an environment where exceptional people can do their best work.

If you're looking for more than just another remote sales job and want to join a team that invests in your success while rewarding high performance, we'd love to hear from you.

How to Apply

To be considered, please carefully follow the instructions below. Applications that do not follow these instructions will not be reviewed.

Step 1

Upload your resume and cover letter as a PDF . (If applying via Indeed, please do not use Indeed's resume builder.)

Step 2

You will be asked:

"Anything you would like to add?"

Your response should contain only the spelling mistake you found in this job posting.

Step 3

You'll then be asked to provide a video link.

Please upload a 3-5 minute Zoom video introducing yourself and answering the following questions:

1. Tell us about a time you set an ambitious goal that you didn't achieve on your first attempt. What happened, what did you learn, and what did you do differently to ultimately achieve it?
2. Tell us about a time when you were motivated by both financial incentives and a genuine desire to help a potential client. What was the situation, what actions did you take, and what was the outcome?
3. Imagine you've just answered the phone at PJI Law and a potential client calls with a stressful legal issue. Please role-play the first 30 seconds of that conversation.
4. Why are you interested in this role at PJI Law, and why is now the right time for this move?

We are looking for candidates who are prepared, thoughtful, and genuine. We'd rather hear authentic answers than perfectly rehearsed ones.

If you're an ambitious sales professional who enjoys helping people, thrives on exceeding goals, and wants your income to reflect your performance, we'd love to