Customer Service Representative (Dayton Metropolitan Area)

Treeline, Inc., an award-winning sales recruiting and executive search agency , offering strategic sales staffing and recruitment services for leading companies in the United States and throughout North America. Dedicated to facilitating the placement of exceptional top sales talent professionals, Treeline stands at the forefront of advancing job careers of professionals in the sales industry!

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Company Profile:

Our client is a fast-growing, global supplier of niche electrical mechanical solutions focused within the aerospace and defense markets. They have experienced double-digit growth each of the last 5 years and they operate in a dynamic startup culture, while being backed by a large, financially secure parent company. Our client is growing their inside sales team in Dayton to support their National salesforce.

Job Description:

• Customer Service and Technical Support : Manage all customer interactions, including processing quotes, orders, and returns; providing prompt, professional, and industry-leading technical support; and resolving escalated issues with a proactive, consultative approach.
• Achieve Sales Targets: Exceed monthly performance targets by proactively identifying upsell/cross-sell opportunities, recovering lost business and maximizing profit margins with existing customers (no cold calling)
• Internal Collaboration and Quality Assurance : Collaborate closely with internal teams (sales, purchasing, operations, and technical support) to expedite requests, assist in training new hires on best practices, maintain accurate customer records in the CRM, and uphold company quality standards and continuous improvement culture.

Requirements:

• Proven experience in inside sales, account management or customer success within the semiconductor or interconnect markets
• Comfort working with numbers, including sales pricing and margin calculations
• Tenacious, proactive, and commercially aware, thriving in goal-oriented, high-performance environments, with a strong orientation toward continuous improvement and familiarity with lean methodologies

Location: This is a hybrid work environment where candidates will report to an office in the Greater Dayton, OH area 3x/week and work remotely 2x/week

Job #5835

Base Salary: $45,000 - $46,000 + annual bonus