Cloud Reporting and Documentation Specialist

Seeking a Cloud Reporting and Documentation Specialist to join our team based in Woodlawn, MD. This role supports the ACI program through cloud billing reconciliation, dashboard maintenance, and development of technical documentation and user materials. This role ensures accuracy of multi-cloud billing data, delivers monthly cost and usage reporting, and maintains clear documentation and communication to support operational transparency and decision-making. *This is a permanent role expected to be onsite 5 days a week. Primary Responsibilities:

• Reconcile monthly AWS, Azure, and GCP cloud billing and usage data to resolve discrepancies.
• Maintain technical documentation, process guides, and job aids across Confluence, SharePoint, and ServiceNow.
• Develop dashboards and reports using Tableau, Power BI, or Excel to ensure data accuracy.
• Analyze cloud cost and usage trends, identify anomalies or variances, and provide insights to stakeholders.
• Prepare and distribute monthly billing summaries, dashboards, and showback survey results.
• Support distribution, tracking, and summarization of monthly cloud billing surveys.
• Provide user support and basic training on dashboards, documentation, and cloud billing processes.
• Assist with communication materials related to cloud updates, process changes, or new initiatives.
• Maintain version control and inventories for documentation and dashboard content.
• Participate in process improvement efforts and assist with resolving billing or dashboard issues.
• Monitor compliance with internal cloud billing requirements and documentation standards.

• Ability to obtain and maintain an SSA Public Trust Suitability clearance is required.
• 7+ years of professional experience, including experience with cloud billing, cost analysis, or cloud operations.
• Hands-on experience with AWS, Azure, and/or GCP billing and usage reporting.
• Strong technical writing and documentation skills, with experience in Confluence, SharePoint, or ServiceNow.
• Proficiency with reporting or dashboard tools such as Tableau, Power BI, or advanced Excel.
• Ability to analyze cost and usage data, identify issues, and communicate findings effectively.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks and meet recurring monthly deadlines.
• Good communication and customer support skills when working with stakeholders.

• Experience with FinOps principles or cloud cost optimization practices.
• Familiarity with tools such as CloudHealth, Apptio/Cloudability, or AWS Cost Explorer.
• Experience supporting federal clients or working within compliance-driven environments.
• Exposure to ServiceNow reporting or estimate collection workflows.
• Experience creating user training materials or delivering quick training sessions.
• Basic knowledge of change management practices (e.g., PROSCI/ADKAR preferred).