Business Analyst

Business Analyst - Patient Financial Experience * Days (M-F , 8a-5p) - 40hrs/wk Shift: Days Requisition #: req12305 FTE status: 1 On-call: No Weekends: No General Purpose of Job: Under limited supervision, the Business Analyst plays a critical role in pulling data from disparate systems, analyzing data and improving process and outcomes. The primary responsibility is to assess data and develop strategies to enhance operational efficiency and improve financial performance. This role supports both Revenue Cycle and Clinical Operations related to revenue leakage that occurs because workflow isn’t followed, workflow requires improvements or optimization, or requires with Managed Care Contracting and insurance companies to challenge policy and procedure for how they are processing claims. The role requires working with many different areas, facilitating meetings, and leading small projects that result in improvement of revenue leakage. Essential Duties: Data Analysis: collect, interpret and analyze revenue cycle data (billing, coding, operational metrics) to identify trends, inefficiencies and areas of improvement Process Improvement: Propose process improvements and partner with operational areas to implement Stakeholder collaboration: work closely with administrative, billing, clinical, IT and operational leaders to improve revenue leakage Report findings: escalates issues and status to leadership Facilitate/lead workgroups, follow up on action items, present findings, and escalations to leadership Lead initiatives to reduce write offs with support from department leadership Identify denial trends and perform root cause analysis. Categorizes denials based upon root cause findings and distributes reports to applicable management and teams. Proactively work with multidisciplinary teams within the organization to develop procedures to reduce the number of denials received through reporting of denials and education of denial trends. Assist with establishing and implementing denied claims process improvement initiatives and maintains the action plans to ensure plan objective are being obtained. Research, develop and maintain a solid understanding of payer requirements, including filing limit, claim processing logic, coordination of benefits requirements, patient responsibility and authorization requirements. Maintains a strong understanding of payer contracts and payment methodologies in order to identify their correlation to denied claims. Conducts relevant research on best practice methods to assist with completing the appeals process while staying informed with policy reforms, new regulations, billing changes, and accreditation/compliance requirements. Triages denied claims to identify those that should be appealed. Responsible for writing timely, comprehensive and compelling appeals to third party payers to get denial overturned. Responsible for timely follow up on filed appeals via telephone, writing or the payer website. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management. Knowledge, Skills and Experience (If something is not required but is preferred, enter preferred at the end of sentence). Education: Bachelor’s degree required License / Certification / Registration: 5+Years of experience in billing and/or denials management in hospital operations with a demonstrated understanding of revenue cycle with an emphasis on billing, coding, charge capture and reimbursement methodologies. Experience: Skills & Abilities: Knowledge of medical terminology. Basic knowledge of CPT’s, HCPCS, and Revenue Codes. Basic knowledge of major insurance companies billing policies to ensure compliance. Advanced knowledge of payor remittances. Basic knowledge of insurance claim forms. Demonstrates advanced skills MS Office to include Word and Excel. Working knowledge of PowerPoint. Experience analyzing billing data in Epic. Strong analytical skills necessary to collect, analyze and interpret denials data, resolve complex problems. Ability to organize, prioritize and manage multiple priority projects simultaneously. Highly motivated, self-starter with attention to detail and accuracy with excellent written, verbal, and interpersonal skills. Ability to work in a team environment as well as independently. Knowledge of health system regulatory guidelines, standards and experience in healthcare setting strongly desirable. Commitment to team support, participation, and excellence. Ability to work with various levels of personnel, demonstrate tact and discretion when receiving and relaying information. #J-18808-Ljbffr University of Michigan Health-West