Virtual Trip Coordinator

Virtual Trip Coordinator

Heredia Province, Heredia, Costa Rica

About the Role

We are looking for a Virtual Trip Coordinator to assist clients in planning and organizing their travel experiences from start to finish. In this role, you will help travelers explore options, understand requirements, and navigate every step of the booking process. You'll ensure a smooth, enjoyable planning experience by providing timely support, accurate information, and attentive customer care.

At HB Travels Agency USA, we are dedicated to delivering personalized, reliable travel services to clients across the United States.

Key Responsibilities

• Assist clients through email, phone, and messaging platforms with questions about destinations, pricing, and travel options.
• Coordinate travel components such as flights, accommodations, cruises, tours, and transportation.
• Provide up-to-date information on travel requirements, documentation, and agency procedures.
• Manage booking updates, special requests, and cancellations as needed.
• Maintain accurate client information and follow up before and after travel for confirmation and feedback.
• Address concerns professionally, with empathy and a solutions-focused mindset.

Benefits

• Fully remote role – work from anywhere with flexible scheduling.

• Travel perks and access to industry-only discounts.

• Training and ongoing support to help you grow as a travel professional.
• A positive, team-oriented community focused on creating exceptional travel experiences.

What We're Looking For

• Excellent written and verbal communication skills.

• Customer service experience; background in travel, tourism, or hospitality is a plus.

• Strong organizational skills and attention to detail.

• Ability to learn new systems, tools, and booking platforms quickly.

• A passion for travel and a desire to help clients plan memorable trips.