Project Manager - Workforce Development

Job Summary Responsible for the Software Development life cycle using the GRID methodology specifically designed for Geographic Solutions. The ideal candidate will be accountable for leading and managing the implementation of workforce development and/or software solutions for state and regional clients. Responsibilities also include managing workforce development and/or Unemployment Compensation software products for Virtual One Stop clients, assessing client needs, exceeding client expectations in terms of quality of product and service, and managing the delivery of robust software solutions. Viable candidates must reside in Tallahassee, Florida and be able to work onsite as needed. Qualifications Summary The successful candidate will have an active PMP certification and significant experience in workforce development, TANF, and SNAP. They will thrive in both independent and team environments, take ownership of projects, complete projects accurately and efficiently, and work collaboratively with internal groups and teams. The candidate must manage multiple simultaneous projects and deadlines, handle business analysis, requirements definition, test plans, resource coordination, stakeholder communication, and progress reporting. Requirements Project Management Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status, and resource allocation. Coordinate with designers, engineers, QA, other subject matter experts, vendors, and clients to deliver milestones according to the project plan. Articulate design rationale and functional strategy related to accomplishing project goals. Oversee day‑to‑day operational aspects of one or more projects. Maintain overall detailed project plans and milestone reports to ensure accurate and timely status, issues, risks, and concerns. Coordinate development and production releases that meet quality assurance standards. Assist the technical team in specifying design and development tasks. Assist the QA team in creating test plans and testing efforts. Review deliverables prepared by the team before passing to the client. Apply project management methodology and enforce project standards. Ensure project documents are complete, current, and stored appropriately. Communication Excellent written and oral communication skills. Facilitate team and client meetings effectively. Keep clients and project teams well informed of status, issues, and mitigation strategies. Resolve and/or mitigate issues in a timely fashion. Communicate relevant project information to superiors. Technical General understanding of application programming, database, and system design. Knowledge of Internet, intranet, extranet, and client/server architectures. Ability to analyze system requirements relative to base software functionality and configuration. Write software requirements based upon analysis of client needs. MS SQL Server and query knowledge. Leadership Inspire coworkers to attain goals and pursue excellence. Manage the process of innovative change effectively. Identify opportunities for improvement and make constructive suggestions for change. Teamwork Consistently acknowledge and appreciate each team member’s contributions. Work with technical software developers and non‑technical state and local government clients to ensure deliverables meet client requirements. Coordinate client training with training staff and assist where necessary. Prepare and deliver training updates via webinars. Work as a team player across time zones and geography with business analysts, developers, and QA teams in Florida. Client Management Provide client support, including monitoring incidents and change requests, and answering client questions submitted via an online issues/change management system, email, or phone. Manage day‑to‑day client interaction, investigate, and answer client questions. Obtain, discuss, and follow through with client feedback. Set and manage client expectations. Continuously seek opportunities to increase customer satisfaction and deepen client relationships. Build a knowledge base of each client’s organization and objectives. Knowledge And Skills Active PMP certification and significant experience in Workforce Development, TANF, and SNAP. Proficient in MS Office (Word, Excel, Outlook, PowerPoint, Project). Knowledge of relational databases and basic SQL query techniques. Experience interfacing with customers, internal managers, and staff. Strong interpersonal and relationship management skills. Strong oral and written communication skills with attention to detail. Strong leadership skills with a proven history of driving results and effecting change. Experience with workforce development or unemployment compensation systems; solid knowledge of District of Labor Employment and Training programs, including Wagner‑Peyser, Workforce Investment Act, and Trade Adjustment Assistance. Detailed understanding of Employment and Training programs related to day‑to‑day operations and federal reporting requirements. Ability to prepare presentations and conduct training sessions at the annual User’s Conference. Knowledge of the software development life cycle. Bachelor’s degree in business or related field, or equivalent experience. PMP, SCM, CAPM certification, or formal project management training. #J-18808-Ljbffr