Remote Customer Success Associate

Metaview Metaview is an AI company focused on enabling radically more efficient and precise hiring. We’re doing this by understanding, augmenting, and automating the hiring process like never before. We believe the biggest problems in hiring exist because the information required to achieve world-class outcomes exists as unstructured data hidden within conversations. We’re building a platform of AI apps and agents to harness this data, execute work, and free up people to focus on the more creative, differentiated work that sets them apart in the war for talent. Our AI Scribe is the number 1 AI product in recruiting, used by over 3000 companies around the world, and already makes recruiting flows 25% more efficient. But this is just the starting point: we’re already using the data from these conversations to power workflows, generate insights, and automate recruitment tasks far beyond note-taking. We’re reinventing how the work of hiring gets done, with AI and data at its core, from the inside-out. Metaview was founded by Siadhal and Shahriar after their experiences building products and teams at Uber and Palantir. We’re backed by phenomenal investors in the US and Europe, our customers are raving fans of the product, and our innovation has been covered in Forbes, TechCrunch, and The Times. The team We’re here to do the best work of our lives, and are immersed in our work. We optimize for rate-of-learning. Watch the clock, not the calendar. We’re direct and actively-transparent in how we communicate and share progress. This means we all have the context and information required to help each other excel. The role Customer Success Associate (US, West Coast) We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for a Customer Success Manager to ensure our SMB customers enjoy a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to: Deliver a seamless and engaging onboarding experience for midmarket and self-serve customers, ensuring rapid time to value. Drive feature adoption at scale through targeted, data-driven outreach and personalized support. Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions. Assist with Technical Support as needed. Shape and refine a scalable approach to customer success and retention, meeting customer needs efficiently and effectively. Champion customer feedback, surface trends, and share actionable insights to drive product and service improvements. Last year we 4X’d revenue ($m’s). We’re on track to do the same in 2025. Fundamentally, our goal is to get big quickly. This is a career-defining opportunity to join a tiger team, creating a best-in-class approach to customer success. To be successful in this role, we believe the ideal candidate will bring: 2+ years experience in a customer or stakeholder-facing role. Bonus points for experience in recruitment/talent acquisition You get energised by meeting new people and spread that energy to them through your approach. A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting. A love for experimenting and trying new ideas without fear of iterating and failing. Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too. Sharp, systematic, resilient, and motivated to win. What’s in it for you Part of our founding CS team: a phenomenal platform for accelerated career growth. Optimising value from the best product in a new category that already generates a ton of customer love. Generous salary and equity in a Series A startup growing 4x YoY. All the benefits you expect and more. We take hiring seriously. These will be the best teammates you’ll ever work with!