Front Desk

Medical Office Front Desk Assistant

The primary responsibilities of this position are to greet patients upon entry and handle daily front office tasks. The important function is to assure charts and deposits are accurate and perform ongoing and occasional audits.

Prepare charts daily

Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates

Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations

Offer patients payment plans if needed per policy

Check in patients

Prepare deposits and complete deposit logs

File packing slips

Answer phones with a pleasant, professional demeanor within 4 rings

Scan invoices

Scan charting into the EMR system

Log chart audits and patient satisfaction scores

Co-pay collections, invoices, deposit logs, charts, and expected audits completed in timely manner

Demonstrate professional, courteous demeanor with patients, visitors, and staff

2 years prior medical office front desk experience

Excellent customer service skills

Good verbal and written skills

Proficient with computer programs and office equipment

Knowledge of HIPAA standards

Ability to prioritize and multi-task in a fast paced, changing environment

Ability to calculate payment amounts for patient responsibility and co-pays

Analytical and problem solving skills

Computer skills with MS Office (Word, Excel, Power Point, Outlook, Visio, Project, SharePoint, etc.)

Great oral and written communication, and listening skills

Strong customer service orientation

Experience working collaboratively in a team-oriented environment

Hours and working conditions: Our ASCs are located in Florida and Texas. The job will be Monday through Friday and work hours may be subject to change with surgery schedule. Noise or vibrations: Copy machine, phones, computer and printer, other office equipment