Business Analyst Senior - Enterprise Change Management

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analyst Senior within PNC’s Independent Risk Management/Enterprise Change Management organization, you will be based in Pittsburgh, PA or Cleveland, OH. Responsibilities Leads, directs, and/or supports projects as defined by role. Drives the elicitation and build of business needs (requirements/user stories) and testing strategies. Collects and interprets business requirements/user stories, translating business needs, processes, and/or procedures, partnering with multiple stakeholders to align business needs and expectations. Guides business needs in collaboration with the technical team regarding testing strategy, test script creation, test execution, and maintains all business test plans and artifacts, including traceability of requirements/stories, scripts, and defect logs. Supports applicable policy and procedure documentation. Utilizes systems including Jira, Xray, Confluence, Change Navigator, Visio, and Microsoft Office. Job Description Directs research, discovery, collection, and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Provides consultation to clients on business designs, problem solving and business analysis to support project management. Obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process. Translates business needs, processes, and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs, communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients. Qualifications Preferred skills: Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model. Competencies: Analytical Thinking, Business Assessment, Consulting, Effectiveness Measurement, Information Capture, Modeling (Data, Process, Events, Objects), Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge. Work Experience: 2+ years of relevant professional experience or comparable combination of education, job‑specific certification(s), and experience. Education: Bachelor’s degree. Certifications: None required. Licenses: None required. Pay Transparency Base Salary: $52,500.00 – $105,000.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent‑care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives; paid time‑off policies including maternity and/or parental leave, paid holidays, occasional absence days, vacation days, and years of service. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line and include your name, the job ID, and your preferred method of contact in the body. Emails not related to accommodation requests will not receive replies. Applicants may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. All information will be kept confidential and used only as needed to provide reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to employment applicants and qualified individuals with a disability. #J-18808-Ljbffr PNC