Front Desk Receptionist - Bilingual Spanish

Job Description

Job Description

Our Ideal Front Desk Receptionist - Bilingual Spanish:

Do you enjoy providing exceptional customer support and service at the front desk? Can communicate well with people regardless of their position in a work environment? Want to work for a company that has a strong mission of helping children with special needs? Speak Spanish fluently?

Interested? If this sounds like you, please apply today!

Founded in 1995, Achieve Beyond nationally meets the needs of children by providing the highest quality of pediatric therapy and autism services. Our providers and administrative staff are dedicated to our mission of helping children and families and we are looking for smart, innovative, and driven candidates to join our team. Achieve Beyond is centered around our culture of collaboration and support to ensure our services are of the highest quality and adhere to our strong ethical standards.

Job Summary : We are looking for a highly organized and detail-oriented Front Desk Receptionist to join our growing team. The Front Desk Receptionist will deliver exceptional customer service assistance and serve as a point of contact for front desk coverage, incoming phone calls, incoming and outgoing mail, and faxes in our Forest Hills office.

Essential Duties and Responsibilities:

• Greets, welcomes, and directs visitors and manages therapy appointment calendar
• Manages high volume of phone calls and routes to appropriate parties
• Distributes incoming mail, faxes, and deliveries to the appropriate department/staff
• Responsible for stamping of mail and daily drop off to the Post Office
• Processes copies and daily mailing for departments
• Electronically filing
• Organizes and distributes testing materials
• Manages the lobby area and keeps it organized and clean
• Communicates any known office-related issues to the Office Manager to ensure they are resolved in a timely fashion
• Maintains front desk daily logs
• Four holidays per year will be responsible for answering phones from home (Juneteenth, July 4th, Memorial Day and Labor Day) and on early dismissal days covering the front desk operations until the end of business day
• Other duties as assigned by the supervisor.

Our Mission : We believe that all children have potential. We are guided by the mission to support children with special needs to Achieve Beyond their current abilities. We are always striving for continuous improvement by setting goals and measuring performance. It is the reason we will succeed together.

Education or Work Experience Requirements:

• Bilingual Spanish/English a must.
• Bachelor's degree preferred
• Excellent customer service skills
• Friendly, positive communicator via in-person, email, phone, or webchat.
• Proficient in Microsoft Outlook, Word
• Strong multi-tasker who has at least one year of prior office experience
• No task is too big or too small.
• A team player who is detail-oriented and goal-driven.

Physical Requirements of the Role:

• Occasionally ascends/descends stairs going to, while at, or leaving work location or facilities traveled to for work events.
• Occasionally moving and/or lifting objects at work weighing up to 20 pounds such as files or copy paper.
• Must be able to remain in a stationary position for prolonged periods of time up to 90% of the work day working on a computer/electronic device.
• The ability to observe details at close range (within a few feet of the observer).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Benefits Include:

• Comprehensive medical, dental, and vision coverage, and 401k with employer match
• Short- and long-term disability coverage as well as life, flex spending, and commuter benefits
• Paid time off, sick time, and holiday pay
• Various Employee Discounts on Entertainment and Equipment
• Educational reimbursement and referral bonuses
• Structured initial training.
• Monthly administrative events and so much more!

Compensation: Full-time hourly non-exempt $20-21 per hour

Hours: In office, Monday-Friday 9:30am-6:30pm. Please note that this is not a remote position

Job Description is Subject to Change.