Internal Sales/Key Account Manager

Job Description

Job Description

Job Title: Internal Sales/ Key Account Manager

Location: Mishawaka, IN

Department: Sales

Job Type: Full-time

About United Petfood:

United Petfood is a private label producer of high-quality dry & wet pet food, biscuits and snacks. We are a Belgian family business with 25 high-tech pet kitchens in Europe and the US.

Joining us means joining an international, passionate and driven team with one common goal: a healthy planet filled with healthy pets! But it doesn’t stop there: we truly care about building encouraging, supportive, long-lasting partnerships, both inside as well as outside of our fast-growing family company. By only working with the very best ingredients and most innovative technology available, we ensure a spot in which you can grow, bloom and make thousands of pets happy worldwide!

Job Summary:

The Internal Sales/ Key Account Manager will lead and coordinate the internal sales and project operations activities, ensuring excellent customer service, on-time project execution, data accuracy, and optimal team performance. This role bridges sales execution, project management, and customer satisfaction by aligning internal departments and external stakeholders around shared goals.

Key Responsibilities:

1. Organization

• Oversee day-to-day operations, ensuring customer orders, complaints, and documentation are processed accurately and efficiently.
• Assign, coordinate, and monitor tasks across the team to meet deadlines and customer expectations.

2. Sales Project Coordination

• Manage new and ongoing sales-related projects from concept through first delivery.
• Coordinate cross-functional teams including R&D, Packaging, QA, Planning, and Purchasing.
• Ensure correct setup of master data and ERP accuracy for every new customer or project.
• Maintain an up-to-date overview of all current projects and associated deadlines.

3. Customer Management

• Serve as the escalation point for complex or high-impact customer matters.
• Ensure a high level of customer satisfaction through proactive communication and issue resolution.
• Monitor and report on service level performance and customer feedback.

4. Data & Systems Accuracy

• Oversee ERP data accuracy (pricing, forecasts, customer information, product specs).
• Responsible for the maintenance and upkeep of customer portals to include but not limited to product catalog maintenance, new product submission, and coordination of packaging submission
• Ensure proper documentation is prepared for legal, export, and compliance purposes.
• Validate incoming invoices and pricing adherence as well as deduction

5. Process & Performance Improvement

• Implement and enhance procedures to optimize internal sales operations.
• Initiate and lead continuous improvement projects aimed at service and efficiency gains.

Required Competencies:

Core Competencies

• Ambition
• Result Orientation
• Quality Orientation
• High Energy

Role-Specific Competencies

• Leadership & Team Motivation
• Customer-Centric Approach
• Project Management
• Analytical & Problem-Solving Skills
• Excellent Communication (internal and external)
• ERP System Literacy 
• Flexible & Solution-Oriented
• Self-Starter with Strong Ownership

Working Relationships:

• Internal: R&D, QA, Packaging, Planning, Finance, Warehouse, Sales Managers
• External: Customers, Suppliers, Logistics Partners

Performance Metrics:

• On-time & accurate order fulfillment
• Customer satisfaction & complaint resolution time
• Project delivery (timing, completeness)
• Internal sales process efficiency
• Forecast & stock accuracy

Working Conditions:

• Full-time position. May require occasional evenings and weekends based on business needs.

Equal Opportunity Employer: United Petfood Producers USA Inc. is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.