Customer Service Representative

Job Description

Job Description

Customer Service Representative

Job Type: Full-time, W2

Compensation: $45,000–$57,000 OTE (base hourly + commission, incentive bonuses also available)

Location:  St. Louis, MO

About Us:

Aurum Ventures is a local direct marketing and sales company based in St. Louis, MO, that partners with Fortune 500 companies in the water distribution, telecommunications, and home improvement industries to execute targeted, direct-to-consumer marketing campaigns that drive growth and build brand awareness.

The company is looking to add new Customer Service Representatives to work with the customer-facing sales team. With recent market growth, our representatives have been in high demand!

In this position:

The Customer Service Representative will be responsible for representing the company and its clients with the utmost professionalism and respect. While working face-to-face with customers, this position requires the ability to problem-solve, handle sensitive customer information, market the latest client promotions, and process sales. The primary focus will be building relationships with new and existing customers to resolve issues, upgrade service, and explain client products and services.

Responsibilities:

• Work in client retailers to provide in-person customer service to customers

• Promote and advertise client products and services using up-to-date marketing materials

• Help to escalate product issues and problem-solve

• Retain and upsell current customers using updated client promotions and sales

Perks and Benefits: 

• Travel opportunities across the United States

• Company Rest and Relaxation trip (international trip earned with a qualifying promotion within the company)

• Consistent networking events with top leaders in the industry

• Management opportunities following structured merit-based promotions

Compensation:

• Base: This role offers a guaranteed weekly hourly base pay.

• Commission Structure:  Commission is uncapped and is paid weekly based on performance and compliance.

Aurum Ventures is looking for self-motivated, go-getter individuals who can work hard, maintain a student mentality, and dig deep to deliver results and grow our company and culture in the marketing and sales industry! If that aligns with your goals, APPLY TODAY!

After applying, someone from our Careers team will reach out within 24-48 business hours to confirm your interest and availability to sit an interview with our hiring team.