Customer Support Specialist (Remote)

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JOB TITLE: Customer Support Specialist POSITION TYPE: Full Time

FLSA STATUS : Non-Exempt WORK WEEK: Tuesday - Saturday

WORK LOCATION: Remote SHIFT HOURS: TUES - FRI 12PM TO 9PM, SAT 9:30AM TO 6PM (EST)

DEPARTMENT: Operations OPENINGS: 1 Position

REPORTS TO: Operations Supervisor

SUMMARY

The Customer Support Specialist (CSS) requires outstanding customer service skills, excellent communication with internal and external stakeholders, attention to detail and a proactive approach to seamless service delivery to our customers. The CSS will provide daily support in the Contact Center, coordinating service for our clients and their customers. The CSS will sell and reinforce the PeriShip competitive value proposition in every interaction with shippers, recipients and partners as required. The candidate chosen will be required to train onsite in our Branford, CT office before working fully remote.

ESSENTIAL DUTIES

• Build trusted relationships to ensure excellent service
• Serve as front line logistics support for shippers of perishable goods and their customers
• Provide proactive information to our shippers and their customers
• Understand and manage the emotional expectations of all supply chain stakeholders
• Answer inquiries from shippers and recipients
• Identify new areas of opportunity and work with the Sales team to bring in new business
• Flexibility in work schedule, including Saturday, Sunday and evening shifts
• Additional responsibilities as assigned

EDUCATION/EXPERIENCE

• High school diploma or equivalent
• One to three years of prior experience in a Contact Center and/or logistics environment preferred
• Familiarity with packaging requirements for perishable and consumable products preferred
• Background in perishables, cold chain or related field a plus
• Proficient in Microsoft Office suite and other applications as required

DESIRED CHARACTERISTICS

• Strong communication, analytical, detail oriented and organizational skills
• Passion for delivering the best results for the customer
• Ability to work effectively under pressure and multitask in a fast-paced environment
• The CSS should be motivated, charismatic, have high energy, a sense of service, responsibility and a willingness to learn and train on a dynamic business model
• Ability to solve practical problems and deal with a variety of concrete variables in areas where only limited standardization exists. Excellent conflict resolution skills.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

BENEFITS

• Paid Time Off
• Tuition Reimbursement
• Medical, dental, vision
• Paid parental leave
• STD, LTD, Life Insurance

PeriShip provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.