All School Receptionist/Greeter

University School of Milwaukee Receptionist

Serve as University School of Milwaukee's (USM) primary greeter and receptionist. This individual is responsible for guests' first impressions, providing a warm and welcoming atmosphere for students, staff, parents, and visitors. Ensure outstanding and professional customer service at the forefront of every interaction.

Essential Duties and Responsibilities:

• Greet all incoming students, families, and guests respectfully and professionally, determining their needs and directing them to the proper person or location.
• Answer calls and inquiries in a pleasant, informed manner for the purpose of providing and creating a positive image and first impression of USM.
• Manage the Darrow Welcome Center and the Lee Community Room to enhance the efficient and inviting use of these facilities.
• Manage the visitor management and registration check-in system according to policy.
• Assist incoming substitute teachers and direct them to the proper division.
• Support Security staff to facilitate response to emergency situations.
• Receive and distribute miscellaneous materials dropped off.
• Be knowledgeable and current on school activities, programs, and events related to the school calendar.
• Support Operations departments and Security Department with administrative tasks.
• Work collaboratively and effectively within the USM administrative support team and USM community at large.
• Manage resources efficiently.
• Perform other duties and administrative tasks as assigned.

Knowledge, Skills and Abilities:

• Excellent telephone etiquette with the ability to deal tactfully and confidently with callers and visitors.
• A courteous and pleasant personality.
• Strong organizational skills for multi-tasking.
• Ability to successfully work and interact with a diverse population.
• Exceptional customer service skills.
• Commitment to developing knowledge of the USM culture and the community served.
• Strong interpersonal skills; capable of using tact and diplomacy in dealing with others.
• High level of maturity, confidentiality, assertiveness and independence.
• Ability to embrace USM's Common Trust.
• Capable of competently operating technology such as Microsoft Office and familiarity with Google Workspace.

Education and Experience:

• High school diploma or GED minimum.
• Previous experience in a school or non-profit environment is preferred