Account Manager - STEVE HANSON LANDSCAPING

Job Description

Job Description

Steve Hanson is the largest boutique landscape company in Santa Barbara.

We build and maintain gardens that enhance life. Our services include everything from landscape design and installation to patios and paths, walls and fences, ponds and water features, and much more.

We are currently searching for an Account Manager to join our high-end residential Santa Barbara luxury Maintenance team with a typical territory of Santa Barbara, Montecito, and surrounding areas.

As an Account Manager, you will oversee daily operations across our prestigious sites and will be responsible for managing a designated territory where you will ensure the delivery of high-quality service to clients. You will also maintain strong client and employee retention, driving workplace safety, and crew productivity.

Essential Duties and Responsibilities

• Develop and nurture long-term relationships with an assigned portfolio of high-end clients, offering discrete partnership and professional communications regarding their unique properties.
• Visit sites regularly to ensure crews are working safely, assess quality, and identify areas for enhancements (which may include trimming, seasonal color, pest or disease treatment, or other specialized services).
• Partner with field supervisors and foremen to review and implement efficient work schedules that do not hinder customer schedules, while maintaining excellent service standards.
• Identify tasks and upgrades that will enhance the assigned property’s appeal and value; draft and present detailed proposals for additional services.
• Lead teams to uphold the highest standards of craftsmanship and service, coordinating with vendors and contractors to ensure timely delivery of services.
• Report to senior management with regular updates on client satisfaction, operational efficiency, and performance metrics.

Qualifications and Requirements

• Minimum 7 years of proven success managing high-end residential landscape accounts (or similar experience).
• Experience with the landscape maintenance industry, including scheduling, equipment, best practices, employee management, customer service, plant care, arborist practices, and disease/pest management.
• Exceptional organizational and communication skills, ability to operate with discretion and professionalism with discerning clients.
• Attention to detail with appreciation for design aesthetics.
• Solution-driven approach to customer service and management.
• Bilingual in Spanish preferred.
• Valid CDL and ability to travel to client sites required.

We offer a competitive package including a base salary range of $75,000 to $95,000 plus bonus depending on experience, qualifications, skills, and certifications. We offer benefits; paid time off; and the opportunity to grow and learn in a stable work environment that values your contributions.

Equal Opportunity Employer 

Steve Hanson Landscaping is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

NOTICE TO EXTERNAL SEARCH FIRMS: Steve Hanson Landscaping's Talent Acquisition Team is the only authorized representative permitted to engage with external search firms, staffing agencies, or other third-party recruiting partners. Steve Hanson Landscaping maintains an Approved Agency List for recruiting partners, which is reviewed and updated annually. Steve Hanson Landscaping will only consider submissions from agencies with a signed fee agreement in place for the current year. Steve Hanson Landscaping does not accept unsolicited resumes, candidate submissions, or referrals from agencies that do not meet these requirements. If a candidate is submitted without an active agreement, Steve Hanson Landscaping will have no obligation to pay any fees and reserves the right to contact, engage, interview, or hire such candidate(s) without any financial or other responsibility to the submitting agency. Unsolicited resumes, including those sent directly to hiring managers or other employees, will be considered the property of Steve Hanson Landscaping.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.