Senior Solutions Engineer (fmd) Texas, USA Remote

Job description

How you will make an impact:

As a Senior Solutions Engineer at Hygraph youll be the trusted technical and strategic partner to engineering and content leaders at organizations evaluating Hygraph. This is a US-based role focused on prospects and customers in the US market and youll collaborate closely with Hygraph colleagues across the globe. Youll lead with discovery not features: understanding what a prospect is trying to achieve then designing and proving a solution that gets them there.

This is a hybrid role. About 70% of your time will focus on pre-sales solutions engineering: running discovery shaping solutions delivering tailored demos and workshops and leading Proof of Outcomes engagements. The other 30% carries into post-sales solutions architecture guiding new customers through key architecture decisions and early implementation so the outcomes we commit to in the sales cycle are the outcomes customers achieve. Across both youll work closely with Account Executives CSMs Product and our Forward Deployed Engineers who build hands-on alongside strategic prospects and customers.

Reporting to the Director of Solutions & Support youll help shape how pre-sales and solutions architecture work together at Hygraph as we scale. This is a customer-facing role built on a software engineering foundation not a software development position.

What youll work on:

Pre-sales solutions engineering (about 70%)

• Lead technical discovery to uncover a prospects business goals current architecture and definition of success and connect them to measurable outcomes.

• Design and present solution architectures tailored to each prospects stack content operations and constraints.

• Build and deliver demos that tell the prospects story including developing web front-end prototypes with modern frameworks.

• Scope and run Proof of Outcomes engagements (Hygraphs approach to proofs of concept) agreeing clear success criteria with the prospect and partnering with Forward Deployed Engineers on hands-on build work.

• Lead technical workshops and deep dives for executives architects developers and content teams.

• Own the technical win in late-stage deals including security scalability integration and migration questions.

• Partner with Account Executives on account strategy qualification and deal planning.

• Bring field insight back to Product and Engineering on what prospects need and why we win or lose.

Post-sales solutions architecture (about 30%)

• Drive a clean handoff from sales to onboarding carrying agreed outcomes and success criteria into implementation.

• Advise new customers on architecture including content modeling schema design localization frontend choices and third-party integrations.

• Partner with CSMs and Forward Deployed Engineers on complex technical engagements and expansion opportunities.

• Contribute to reference architectures best-practice guidance and reusable assets used across the customer lifecycle.

• Document complex customer cases to strengthen the teams playbooks.

Job requirements

What we expect from you:

• At least 5 years in a technical customer-facing role such as solutions engineering sales engineering solutions architecture or technical consulting including at least 3 years in B2B pre-sales for an API-first or developer-focused SaaS product.

• Strong working knowledge of GraphQL and modern web architectures (React Svelte and similar) plus composable and headless approaches.

• A consultative approach: you lead with questions frame conversations around business outcomes and can articulate the value of a solution not just how it works.

• Experience scoping and running proofs of concept or pilots with defined measurable success criteria.

• Ability to explain complex technical concepts clearly and adapt your message to executive technical and editorial audiences.

• Solid grasp of content strategy and content operations to guide customers content schema decisions.

• Business acumen: you can assess and prioritize pain points identify root causes and align solutions with functional and non-functional requirements and broader strategic goals.

• Comfort working cross-functionally across Sales Customer Success Product and Engineering.

• A proactive solution-oriented mindset attention to detail and a knack for creative problem-solving.

• Strong written and spoken English.

• Comfort with occasional travel to meet prospects and customers in person.

• Demonstrated experience working remotely across distributed global teams and time zones.

Bonus qualifications:

• Experience with headless CMS DXP or composable architecture platforms

• Experience selling into enterprises with complex buying committees procurement and security reviews

• Experience working alongside forward-deployed professional services or delivery engineering teams

• Familiarity with AI tooling LLM-driven content workflows or MCP

• CMS migration experience

• Experience consulting on enterprise architecture or digital transformation strategy

• Working knowledge of design systems design thinking or service design

If you meet some but not all of these requirements or come from a non-standard background please apply anyway. This role calls for a broad mix of skills and experience.

The process

• Intro call with our People Team

• Hiring Manager Interview

• Technical case study and presentation

• Team fit call and call with the CEO

• Job offer

The response time after application screening applications and setting up the first intro call is usually within 1-2 weeks. You may need to make some adjustments.

About us

Hygraph is a dynamic Berlin-based startup that empowers thousands of developers and content teams to create dynamic digital experiences that effortlessly engage their customers. Hygraph is on a mission to eliminate complexity for global teams and help them scale content without friction. Our platform helps you create deliver and distribute content faster at scale. Were a team committed to shaping the future of AI-powered content platforms. We are trusted to manage content for teams from over 50000 organisations like Dr. Oetker Shure Samsung Ashley Furniture Telenor Philips and Gamescom.

You will be part of a remote-first hybrid and globally distributed team that is committed to working collaboratively transparently and passionately. We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency accountability and ownership. We learn continuously through feedback and have a yearly learning budget to attend training and conferences.

Note: We are fortunate to receive a large number of applications for our roles. To manage this effectively and give each application the attention it deserves we use AI-assisted tools to help assess certain screening questions and handle application elements. This helps us ensure a consistent and timely review process. All final hiring decisions are made exclusively by our human recruitment team.

Hygraph is an equal opportunity employer committed to hiring people with diverse backgrounds. We believe that diversity unique experiences qualities and different cultures enrich our workspaces productivity and promote innovation and creativity.

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