Customer Service Representative II

Job Description

Job Description

Job Overview:

Pay Range: $16.00hr - $21.00hr

Requirement/Must Have:

• HS Diploma/GED Diploma required.
• 1+ years of experience with an associate degree, or an equivalent combination of education and work experience.

Responsibilities:

• Provide communications facilitation between external customers and the sales force.
• Act as the first point of contact for external customers and the sales force to reach internal personnel.
• Triage and respond to external customer and sales representative calls.
• Send messages from internal and external customers to the sales force via various communication channels.
• Escalate and close pages via backup systems as required.
• Maintain a professional presence in all situations by providing information according to established procedures.
• Build quality into all aspects of work by maintaining compliance with all quality requirements.

Skills:

• Customer Service.
• Call Triage.
• Communication Facilitation.
• Quality Systems Compliance.

Qualification And Education:

• High School Diploma or GED.
• Associate degree or equivalent work experience.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.