Program Coordinator - Family Services

Job Description: We are seeking a Program Coordinator to join our Easterseals Vermont team! The individual in this role will provide program development, implementation, coordination and administration for providing professional consultation and assistance for the targeted population. Essential Responsibilities: Accept program referrals, conduct intake evaluations and assign clients to appropriate staff or program. Responsible for reviewing and ensuring accuracy of monthly billing; reconciling monthly draft invoices from Program Billing with list of opened and closed cases and referrals; assume responsibility for and track cross-district cases. Develop and maintain positive relationships with clients, families, guardians and funders. Establish and maintain a presence within the community. Identify specialized services needs for clients and make appropriate referrals when necessary. Ensure compliance with state regulations and licensing standards as well as department and agency policies and procedures. Oversee and/or create, implement and ensure compliance with Plans of Care. Understand Agency and Grant budget systems. Recruit, train, supervise, evaluate and monitor all direct reports. Identify and develop solutions concerning safety risks and conduct program services in a safe, appropriate manner. Communicate effectively and encourage open communication ensuring updated Agency, departmental and customer information is distributed appropriately. Maintain confidentiality and HIPPA compliance. Provide on-call services and respond to emergency needs for those programs contractually requiring this. Ensure our customers are consistently treated with dignity and respect. Conduct regular staff meetings and participate in clinical consults, COLT and other agency meetings as requested or required. Provide technical assistance in the areas of Family Centered Practices to support programs in the following (as applicable): Partnering with DCF Helping staff to be multiple certified and capable in the Family Centered Practices offered through our contracts and understand the philosophy, the practice, and this knowledge informs all of their work with families Assisting DCF District Leadership in the implementation of DCF initiatives so that family centered practices are fully used by the DCF staff Monitoring the partnership and Easterseals training calendars and informing staff of dates and times to ensure attendance at critical trainings Providing observations required for staff certifications Maintaining a list of competencies and certifications for staff Qualifications: Bachelor's Degree in human services or related field, OR Associate’s Degree in human services or related field with four (4) years of relevant experience, OR High School diploma or equivalent with minimum eight (8) years of relevant experience Minimum two (2) years’ experience at Easterseals or in a related field required Previous supervisory or leadership experience, and/or history of progressively responsible work required At least one (1) ES certification is preferred, or the willingness to obtain certification within one (1) year Ability to contribute positively to a multi-disciplinary team Strong attention to detail Ability to stay calm under pressure, be flexible, make thoughtful decisions Strong writing, organizational and communication skills Experience with Microsoft Office, or similar software helpful Ability to work a flexible schedule, mostly business hours with some exceptions We are looking for someone who is a strong leader, able to work a flexible schedule, compassionate, detail-oriented, and dedicated to mission-driven work that makes a difference. Hours: This is a full-time (40 hours a week) position. Compensation: 58,656 annually. Additional compensation based upon experience and education. We offer a comprehensive benefits package for full-time, eligible employees, including: Medical, Dental, Vision, Life & Disability PTO begins accruing on your first day! Up to 9 paid holidays annually, plus one floating holiday of your choice. For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines. 403(b) employer match up to a maximum of 3% Tuition reimbursement after one year of employment Student loan repayment for qualifying degrees after one year of employment Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation EOE Ready to make a meaningful difference every day? Become part of a dynamic team dedicated to elevating all abilities, empowering lives, and fostering positive impact in the community. Join the Easterseals NH & VT family, where your passion meets purpose. Easterseals New Hampshire and Vermont elevates people of all abilities. We serve the diverse needs of approximately 18,000 children, adults, seniors, families, and veterans each year. We provide services across two states, and our programs cover areas like early intervention, autism, intellectual and developmental disabilities, adult day and in-home care, behavioral health, family-centered practices for child welfare, housing, and substance use disorders. We help people in New Hampshire and Vermont live their best lives. Joining Easterseals NH & VT presents an opportunity to gain valuable experience, advance your career, and make a meaningful difference in people's lives. Our organization provides various benefits and programs designed to support the well-being of our employees and their families. Explore our offerings here. We are honored to be recognized as a NH Veteran-Friendly Business and a recovery-friendly workplace.