National Strategic Account Manager

National Strategic Account Manager – Defense & Industrial

MultiSource Manufacturing | Strategic Account Management

Strong Relationships. Strategic Partnerships. Long-Term Growth.

At MultiSource Manufacturing, we believe our strongest partnerships are built on trust, collaboration, and a deep understanding of our customers' businesses.

As a precision manufacturing partner serving complex, highly technical industries, we're committed to delivering solutions that help our customers succeed.

We're looking for an experienced National Strategic Account Manager – Defense & Industrial who knows how to turn strong customer relationships into lasting strategic partnerships.

This role is about more than managing accounts. It's about understanding where our customers are headed, anticipating their needs, and identifying opportunities to support them in new and meaningful ways.

Whether it's expanding into additional customer divisions, introducing new manufacturing capabilities, or aligning our teams around long-term objectives, you'll play a key role in strengthening relationships with some of our most important customers.

What You'll Do

Build and Strengthen Strategic Partnerships

• Serve as the primary strategic relationship manager for assigned national defense and industrial accounts.
• Develop strong, trusted relationships with customer stakeholders across engineering, procurement, operations, and executive leadership.
• Gain a deep understanding of each customer's business, priorities, challenges, and long-term objectives.
• Proactively engage customers to identify opportunities to expand existing partnerships across additional programs, facilities, and business verticals.
• Represent the voice of the customer internally, ensuring their needs and expectations are understood and supported.

Drive Account Strategy and Growth

• Develop and execute comprehensive strategic account plans focused on customer retention, relationship expansion, and sustainable, profitable growth.
• Identify opportunities to introduce MultiSource's broader manufacturing capabilities to existing customers.
• Monitor customer initiatives, market developments, and industry trends to anticipate changing needs.
• Establish one- and three-year account objectives, including revenue goals, customer initiatives, and key relationship milestones.
• Lead regular customer business reviews and strategic planning discussions.

Connect Customers with Our Capabilities

• Partner with engineering, manufacturing, operations, finance, and commercial teams across multiple MultiSource locations.
• Coordinate internal resources to ensure alignment on customer priorities, production capabilities, pricing, quality, and delivery expectations.
• Facilitate communication between customers and internal stakeholders to support successful program execution.
• Help identify solutions to complex customer challenges while maintaining a high level of service and responsiveness.
• Champion continuous improvement in the overall customer experience.

What You Bring

• 10+ years of progressive experience in strategic account management, industrial sales, or customer relationship leadership within manufacturing.
• Strong understanding of precision machining, engineered components, and complex manufacturing environments.
• Experience supporting customers within the defense and industrial sectors.
• Demonstrated success managing and expanding relationships with large, complex, or global organizations.
• Ability to identify opportunities within existing accounts and translate customer needs into long-term business strategies.
• Strong business acumen, strategic planning, negotiation, and relationship management skills.
• Ability to collaborate across multiple facilities and influence teams without direct reporting authority.
• Excellent communication and presentation skills, with the confidence to engage stakeholders at all organizational levels.
• Bachelor's degree in business, marketing, or a related field, or an equivalent combination of education and experience.
• Willingness to travel nationally to strengthen customer relationships and support account initiatives.

Why MultiSource?

At MultiSource, our customer relationships are central to everything we do. We take pride in being more than a supplier—we strive to be a trusted manufacturing partner.

In this role, you'll have the opportunity to:

• Make a meaningful impact: Help shape the direction and success of our most important customer partnerships.
• Build relationships that matter: Work directly with key decision-makers and develop long-term customer connections.
• Expand opportunities: Connect customers with additional capabilities, programs, and manufacturing solutions across our organization.
• Collaborate across the business: Partner with talented engineering, manufacturing, and leadership teams.
• Think strategically: Focus on the bigger picture, helping customers and MultiSource succeed together.