National Account Manager

Sales Account Manager

Our Home & Outdoor division is united by thoughtful design and lasting quality. From kitchens to campsites, we provide consumers with premium, innovative products for life -- in and out of the home. This business unit includes our OXO, Osprey, and Hydro Flask brands, and this role may support one or more of these brands.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Sales Account Manager

Department: OXO - Housewares

Work Location: Paris, France 100% Remote

Full time, permanent

*Please not CV's must be submitted in English

What you will be doing:

We are seeking a results-driven Houseware Account Manager for Europe to lead the growth and performance of our OXO and Hydro Flask brands across key distributor networks. In this role, you will be responsible for driving revenue, profitability, and market share while enhancing both in-store and online visibility. You will play a pivotal role in shaping a strong, consistent brand presence, optimising routes to market, and unlocking new business opportunities. Working closely with the central marketing team, you will translate strategy into impactful customer plans and support the Sales Director in managing key channels and territories.

Strategy Development:

• Successfully implementing the commercial strategy to drive revenue growth and improve profitability.
• Building channel plans, defining must-win SKU–customer combinations, and translating these into clear customer strategies and execution plans.
• Managing customer P&L by adapting to changing market conditions, identifying business opportunities, and optimising product portfolio, margin, and pricing strategies.
• Recognising and developing new business opportunities to maximise both short- and long-term profit potential.
• Leading strategic direction within existing accountabilities to strengthen alignment across EMEA, identifying and leveraging synergies within the sales team.
• Formulating strategic agendas for assigned customers while developing and maintaining strong relationships with key stakeholders.
• Devising resource strategies for assigned customers, ensuring the most effective positioning and utilisation of our brands.
• Focusing on driving a successful collaboration in France between department store/specialist channels and the mass market, with direct ownership of execution.

Account Management:

• Translating strategic direction ("Where to Play" – channels/customers and brand/SKU combinations, and "How to Win" – commercial activation) into annual agreements and Joint Business Plans (JBPs).
• Translating annual agreements into pricing structures and ongoing promotional pricing requests, ensuring all documentation is accurate, up to date, and shared with relevant customer service and commercial stakeholders.
• Managing and monitoring KPIs to deliver against performance commitments (GSV $, GP %, ACM %) across the region and defined accounts.
• Devising and executing a contact strategy that ensures full coverage of assigned customers, while collaborating closely with cross-functional teams (Dotcom, Supply, Logistics, etc.) to deliver aligned outcomes.
• Maximising distribution, in-store and online visibility, presentation, and promotional effectiveness across all assigned accounts.
• Monitoring account performance in terms of volume, sales, margin, and budget adherence, taking corrective actions where needed.
• Managing inventory levels, proactively driving the sale of excess stock and clearing obsolete inventory.
• Forecasting as accurately as possible to support effective inventory management and minimise out-of-stock risks.
• Focusing on building and managing relationships with direct customers in France to secure listings across key mass retail channels (e.g., grocery).

Admin & Reporting:

• Reporting periodically to management on predefined KPIs (NSV, ACM, etc.), while identifying gaps and implementing corrective initiatives where required.
• Sharing insights, knowledge, and best practices across accounts, field sales, markets, and competitors with internal stakeholders (sales, marketing, operations, customer care) to drive continuous improvement and execution excellence.
• Managing administrative processes and completing required documentation to ensure new products, pricing, and trading terms are correctly set up in both customer and internal systems.
• Supporting the Director of Sales/Sales Manager in organising third-party sales meetings.
• Managing and controlling the POS budget effectively.
• Maintaining customer-specific price lists, presentations, and product platforms.
• Updating marketing calendars, promotional schedules, and internal communication platforms (e.g., Yammer).

Skills needed to be successful in this role:

• Excellent knowledge in Retail scene within region Skill
• Budget & reporting skills
• Proficient on MS Office tools

Minimum Qualifications:

• Must be fully Fluent in French and English
• University Degree or comparable commercial education with at least 5+ years' Account
• Authorized to work in France without immigration restrictions
• Full clean drivers license- with access to your own vehicle

What do we offer?

• Competitive compensation package depending on experience and skills
• Flexible work policy with regards to working hours and work from home
• Increased flexi-days package after 1 year of service
• Employee assistance counselling line
• Employee discounts on all our EMEA products
• Lunch and Learns
• Company closure between Christmas and New Year's
• The chance to work in an international, diverse, and inclusive environment!

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.