IT Service Desk Intern (Year-Round)

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world. Our Culture We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Job purpose The IT Service Desk Intern is a member of the End-User Experience team and reports to the BorgWarner IT Service Desk Manager for North/Central/South America. The IT Service Desk Intern supports IT Service Desk agents and end-users using various tools and software Key responsibilities Review current processes and procedures to identify opportunities for making everyday tasks smoother and more efficient. Keep an eye on incoming help requests and issues assigned to the Service Desk team in the NOW system. Create, update, and improve helpful how-to articles and guides in the NOW system. Monitor the Customer Experience dashboard in the NOW system to understand user feedback, including feedback for Indy, the IT Virtual Agent. Assist the NOW admin team with basic administrative tasks and request handling, such as updating groups or other simple system items. Support the managed Service Desk team by helping answer questions, assisting with basic account updates in Active Directory, and providing clarity to third-party agents when needed. What we’re looking for Current full-time enrollment in an accredited college, university, vocational/trade school. Ability to report onsite at least three days to our Auburn Hills Campus Strong communication skills and the ability to work effectively with end users Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) Interest in customer service, user satisfaction, and process improvement Ability to analyze workflows and contribute to more efficient procedures Students pursuing studies in IT, hospitality, human resources, statistics, or related fields Comfort working in a team that supports the User Experience function A mindset focused on problem-solving, organization, and continuous improvement Willingness to learn new systems, tools, and processes What we believe Inclusion -We value diversity in people, ideas, and experiences. Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise. Excellence - We contribute to our developments by seeking knowledge and sharing information. Responsibility - We care about our local communities and the global environment. Collaboration - We are one BorgWarner. Safety This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor. BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis. BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. #J-18808-Ljbffr BorgWarner