IT Support Administrator

Job Description

Job Description

Dietz Property Group is one of the Midwest's most respected owners and managers of multifamily and commercial real estate. Our teams excel at identifying investment real estate opportunities and realizing their potential. This demonstrated ability to reposition and effectively manage assets has consistently delivered outstanding results for investors and owners while providing rewarding careers for our amazing employees. We are dedicated to a set of core values which provide the foundation for learning and growing together while purposely creating value for our residents, team members and clients.

POSITION SUMMARY: The IT Support Administrator ("ISA") is a member of the IT and Technology Operations team and is the primary day-to-day technical support resource for Dietz Property Group. This role is responsible for keeping our people and IT and technology operations running, which includes but not limited to resolving help desk tickets, provisioning computers and user accounts, maintaining Microsoft 365 access, and keeping devices patched and secure across the corporate office and our apartment communities. The ISA supports working closely with the Director of IT and Technology Operations, who oversees our technology stacks and continuous growth as it relates to information technology. Reliability, a willingness to learn, and the ability to work patiently with non-technical team members are more important than prior knowledge of every tool.

KEY RESPONSIBILITIES include but are not limited to the following:

• Respond to and resolve help desk tickets in Zendesk, keeping team members informed until issues are resolved
• Troubleshoot everyday technical issues including logins, printers, email, phones, Wi-Fi, and business software
• Visit properties to provide in-person support, set up equipment, and show team members how to use it as needed
• Deploy and configure new computers using Microsoft Intune and Windows Autopilot so devices can be shipped directly to the user
• Maintain an accurate inventory of company equipment, including location, assignment, and replacement schedule
• Order equipment and prepare it for new hires in coordination with People Services
• Create, modify, and disable user accounts in line with DPG onboarding, seat changes, and offboarding processes
• Manage access to Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive
• Monitor alerts from security tools and escalate anything significant to the Director of IT and Technology Operations
• Keep computers current with operating systems and application updates and patches
• Administer the staff security awareness training and phishing simulation program and follow up with team members who need additional help
• Verify backups are working by performing test restores on a regular schedule
• Coordinate with technology vendors (internet, printers, phones, PMS, and other business platforms) on support requests and service issues
• Assist with the transition of services and documentation from our outsourced IT provider
• Maintain clear, step-by-step documentation for recurring tasks and keep IT records current when changes are made
• Comply with DPG Processes and support the company's Core Values
• Other duties as assigned

ESSENTIAL SKILLS: The successful candidate for this position will have, at minimum, the following skills, experience, and characteristics:

• Communication – Ability to explain technical concepts in plain language, patiently, to non-technical team members
• Interpersonal Awareness – Positive and service-minded demeanor with teammates, vendors, and residents
• Follow-Through – Organized, tracks work to completion, and keeps people updated without reminders
• Curiosity – Willing to learn new tools and ask questions when unsure
• Integrity – Ability to maintain highly confidential information and handle access to company systems responsibly
• Attention to Detail – Accurate record-keeping, inventory, and account management

REQUIREMENTS:

• A commitment to the Company's Core Values
• Two to four years of experience in an IT help desk or computer support role
• Working knowledge of Windows and Microsoft 365 (Outlook, Teams, OneDrive)
• Strong written and verbal communication skills
• Valid driver's license and ability to travel to DPG properties
• Employment is contingent on a satisfactory background check
• Preferred: CompTIA A+, Network+, or a Microsoft certification, or actively working towards one
• Preferred: Experience with Microsoft 365 administration, Intune, or a remote management tool
• Preferred: Basic networking knowledge (Wi-Fi, switches, firewalls)
• Preferred: Experience in property management or with RealPage

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• This job may require you to lift up to 20 pounds, such as computer, printer, and network equipment
• This position works within an office environment and will regularly utilize a computer/keyboard and phone. After the initial training period, this position may work remotely part time
• Regular travel by car to DPG properties for on-site support and equipment installation
• Occasional evening or weekend work for planned system changes or urgent issues
• This job involves visiting properties which require walking outdoors and may require occasional climbing of stairs
• Technological aptitude to support virtual communications and organizational management
• Reading, writing, and researching are regular components of this position

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