Front Desk Receptionist

Job Description

Job Description

Job Summary:

We are seeking a friendly, organized, and animal-loving Receptionist to be the first point of contact for our pet day care center. You will play a key role in ensuring a warm welcome for clients (both human and furry), managing bookings, handling inquiries, and supporting the daily administrative operations of the facility.

Key Responsibilities:

• Greet pet parents and their pets in a warm, welcoming, and professional manner
• Answer phone calls, respond to emails, and manage social media inquiries
• Schedule and confirm appointments, drop-offs, and pick-ups
• Handle payments, invoicing, and basic accounting tasks
• Communicate clearly with pet parents about services, policies, and updates
• Keep the front desk and lobby area clean, tidy, and presentable
• Collaborate with the pet care team to ensure smooth daily operations
• Monitor pet pickup and drop-off activity and ensure safety protocols are followed
• Assist with light cleaning or pet handling when necessary

Qualifications:

• High school diploma or equivalent required
• Previous experience in a receptionist, front desk, or customer service role preferred
• Passion for animals and comfort around dogs of all sizes and temperaments
• Strong communication and interpersonal skills
• Proficient in using computers, booking software, and office equipment
• Ability to multitask, stay organized, and remain calm in a busy environment
• Reliable, punctual, and professional demeanor

• Must be comfortable working in an environment with animals, noise, fur, and occasional messes

Benefits:

• Employee discounts on services or retail
• Opportunities for growth and training
• Fun and animal-friendly workplace environment

Company Description